Key Account Manager
Qatar Public Relations
Total years of experience :13 years, 4 Months
Undertake research for new business proposals and daily liaising and introducing of our product with different marketing, advertising, restaurant chains, and large business group
•Acquisition and maintaining of valuables clients through cold calling process and emails and direct visit.
•Managing customer constraints in an effective method and provide excellent service.
•Managed an account of more than 100 clients
•Contacted clients and convince them to provide additional special offers, promotions or discount sale to update them on our platform.
•Maintaining Relationship with the clients from post sales and updating them with the progress and innovations and developments in our business model. Keep abrupt of the progress of the key accounts
•Leading commercial discussions and developing strategic partnerships with large business group, Restaurant chains, Enterprise partners and build sustainable long-term partnerships
•Analyzing and reporting on weekly basis activities through CRM. Updating; meetings, current and future business, closed sales, sales forecast and sales expenses
•Profit maximization after targeting potential clients and supporting sales team to pitch them over and serving them in getting sales.
•Resolving key client issues or complaints and organizing account team assigned to each client
•Expanding relationships and bringing in new clients for partnership business.
•Identify new sales opportunities within existing accounts to retain a client-account manager relationship by up selling and cross-selling
•Significant role as a trusted advisor to the business partner and work on initiatives to propel growth
•Convinced our clients to promote our brand through their marketing channels and requested them to brand our stickers, logo, banner for promotion
•Serve as the link of communication between key customers and internal teams
COMMERCIAL ACTIVITIES
•Advised the different restaurant chains and 5-star hotels to get digitalized and recommended them to subscribe for online payment gateway.
•Creating a data base, client meeting and detailing them about the advantages, benefits and business opportunities of our products, digitalizing the business and promotions
•Collected the feedback from the customers and accounts and utilized them for the further development and improvement in our product and mode of operations
•Integration of public and private service companies to our kiosk and placing their ads and services boosting their promotional activities and marketing of our client’s products through different media of advertisement
•Major role in solving operational constraints, by detailing the client’s requirements and support them
•Interacting with business support functions such as Finance, IT and other to ensure that all the required support services are supplied on time and of the required level of quality
•Maintaining Relationship with the clients from post sales and request them for update on their packages.
•Expanding relationships and bringing in new clients for partnership business.
•Convinced our clients to promote our brand through their marketing channels and requested them to brand our stickers, logo, banner for promotion
• Managed an account of more than 100 clients
• Contacted clients and convince them to provide additional special offers, promotions or discount sale to update them on our platform.
• Extended business growth by renewing existing client contracts and increased commission rates by further negotiations
• Analyzing and reporting on weekly basis activities through CRM. Updating; meetings, current, and future business closed sales
• Contacting different business sectors such as Restaurant Chains, Hypermarkets, Pharmacies, Hotels and convincing them to partner with us on our Mobile application
Commercial Activities & Product Handled
• Dealing with Offset printing products such as Books, Magazines, Color Production and Full Pre-Press Service, Calendars, Foil Embossing, Spot Varnish, UV Varnish, Lamination, Computer Stationary and Screen Printing
• Oversee finishing, Printing and installation of outdoor advertisement materials based on client requirements and allocated time frame. Manufacturing and Installation, including Maintenance of LED Fixed Name Boards, Poles, Fencing, Signboards, Traffic Signage and Advertisement boards and Promotional Display
• Marketing Acrylic Designs and Models, Wide Format Printing such as Roll-Up Back Drop Pop-Up, Flags, , Stickers, Labels, Banners, Posters and Other Portable Displays
• Meeting with clients and understanding their needs, aims and objectives and Presenting solutions, propositions and ideas to clients. Maintaining relationship with clients by providing the best efficient service
• Liaising with trading activities and outsourcing, helping in finding suitable supplier for ordering and processing jobs with close follow-up and tracking till delivery
• Working with the editorial and creative teams to come up with ways to best represent the client and also meet their budgets
• Analyze market size, market dynamics, market opportunities, competitors’ behavior and prepare benchmarks to fine tune media offering
• Generated annual revenue of 2 Million helping in successive growth of company.
• Responsible for project tracking via internal proprietary database, Purchase Orders, Statements of Work, closing invoices and delivery tracking
• Managing commercial activities which include procurement, commercial documentation, finalization of requirements
• Led market launch of new products. Identified opportunities, researched new product possibilities
Key Role
• Managing the sales process from beginning to the end- from prospecting to proposal and presentation, closing and campaign fulfillment
• Developing new clients from prospective appointments through presentations and networking
• Helping to design and write up advertising and promotional material and Proof reading copy.
• Identifying potential new clients and advising clients on branding, product development and pricing strategy.
• Developed and negotiated multi-media contractual agreements for increasing revenue.
• Monitoring and review staff and store performance on regular basis, Driving sales through maximizing team performance
MARKETING ASSISTANT, UK STUDY LINK, LONDON (March 2013 -July 2014)
Study and analyzing of current progression of the market and marketing environment, learned the business trends and increased the growth of business through active planning and decision making
Ensuring formulation of plans
Planning, scheduling marketing and implementing for sales & business growth
Maximising profit through effective use of business KPI's and performance management process
Attending trade shows and exhibitions around the country
Managing store manpower effectively and in line with KPI objectives ensuring no unnecessary wastage of controllable wage cost
Ensuring deadlines and targets are achieved whilst maintaining a high quality of service
Devising unique strategies and techniques to achieve the sales targets
Identifying and winning new business opportunities within defined market sectors
Commercial Activities
Managing commercial activities which include procurement, commercial documentation, finalization of requirements for the educational business sector
•Identifying and developing vendors for the procurement
•Producing reports on performance, and then measuring these against set indicators.
•Reviewing current organizational effectiveness and making recommendations for improvements.
•Ensuring strict compliance with quality guidelines specified by the organization, thereby achieving high product as well as process quality standards
•Maintaining of complete Sales and cost records for all the products and assist Admin Executive to enhance and create systems.
•Prepare presentation of periodic reports.
•Wrote catalogs, course guides and training brochures that enhanced the
Key Result Areas:
Managing and motivating large sales teams
Ensuring the achievement of a high standard of customer service team
Developing pricing and marketing strategies
Maximising profit through effective use of business KPI's and performance management process
Attending trade shows and exhibitions around the country
Strong leadership and consensus building skills.
Track record in the development and implementation of integrated campaigns.
Able to quickly understand customer needs and to deliver timely and cost-effective
solutions.
Significant Accomplishments:
Proven track record of successful business developing manger and in sales and marketing, budget management and team leadership
Gained recognition as ‘Outstanding' as Customer Support for consistent performance
Significantly contributed in the reduction of:
Outstanding payment and business expense
Training supervising and appraising staff
Maintaining accurate statistical and financial records
Underwent the trainings based on:
Marketing and market research in UK under UK STUDY LINK
MS EXCEL, TALLY, BALANCE SHEET
Major Achievements
Driving and maximising the sales and profitability of the store to achieve growth
Monitoring and review staff and store performance on regular basis
Driving sales through maximising team performance
Organising, preparing and arranging promotional materials and display
Managing time, establish priorities and delegating effectively.
Able to prepare budgets and cost estimates.
In depth experience & understanding of the retail channel.
Liaising with local authorities and regulatory bodies on business related issues.
Experience of setting targets and monitoring performance.
Excellent communication skills and ability to present across all media.
Can identify key opportunities & efficiencies for greater profitability.
Providing the necessary coaching, support & guidance to assist new staff.
Ability to function in a fast-paced environment.
I have successfully completed masters degree in business administration specialized in International business management and marketing. Honored with a completion certifications and university awards. Analysed learned and completed the further growth of business through dissertation on business development. conducted study on business strategy, market research, market trend, business opportunity, target growth , target market and new venture The Business concept for the new venture The assessment of the readiness of the new venture and is existing position The suitability of assumptions of the business development proposal and fiscal projections are ascertained To conduct adequate research to ascertain the feasibility of the business concept. Create a business model which gives provisions for the identification of requirements and constraints of the resources.
Analysis and evaluation of evidence in the commerce disciplines in support of an argument, proposition or solution to problems in organisations and in society. Strategic and critical thinking in relation to business and commerce related issues. Knowledgeable across disciplines. Synthesis of knowledge across disciplines. Problem solving through the application of appropriate theories, principles and data. Skilled in the use of computer systems and software used in commerce and business through practical assignments, exercises and demonstrations.