محمد رزاول

• Successfully prioritized and managed the product backlog for the Hala Wi-Fi portal
• Built a highly scalable WiFi portal to serve over 300K users simultaneously.
• Improved resource allocation by 15% through a data-driven approach.
• Demonstrated strong leadership skills in managing a cross-functional team.
• Managed multiple vendors fostering a collaborative, accelerating project delivery by 20%.
• Implemented Proof of Concept to validate feasibility and business value of new technologies.
• Effectively used Generative AI tools ChatGPT and Gemini to improve solutions in various projects.
• Effectively communicated complex technical concepts to both technical and non-technical stakeholders, ensuring alignment and buy-in.

• Successfully managed AwalMazad (B2C) and FASAH (B2B) sprints, increasing market share by 30%.
• Enhanced user experience by 20% through the implementation of new features and functionalities.
• Managed a cross-functional team, fostering collaboration and delivering projects 10% ahead of schedule.

• Business Analyst/Product Owner of two products: E-commerce portal (B2B & B2C) and digital transformation of Marine Insurance Tabaduls platform (B2C)
• Managed a cross-functional team of 5 developers, UX/UI and QA
• Gathered, managed, and prioritized product requirements and product backlog.
• Work closely with business, stakeholders and marketing teams for go to market strategy by evaluating MVP and on-priority approach
• Ensured user stories have defined and correct acceptance criteria and are “ready” for development
• Designed, developed and enhanced Mobile App for Customer and Admin
• Implemented Payment Method - HyperPay (including Master Card, Visa Card and MADA) through API integration
• Conducted A/B Testing to implement new design, workflow and template.
• Defined customer needs and the associated features to meet those needs
• Made significant increase 15% of new users and sales by enhancing new features and functionalities.
• Oversaw the development and testing activities and prioritized defect or bug resolution
• Created the product vision and roadmap which accomplishes the goal of the vision
• Identified opportunities (internal and external) to support the product innovation roadmap
• Identified process and service improvement areas (e.g. streamlining existing user journeys, introduction of new user journeys)

• Delivered a large-scale Digital Transformation of online portal (eBao) cloud solution of Commercial Motor in 4 countries (UAE, Oman, Bahrain and Qatar) and simultaneously worked in 5 modules in different stages (Requirement gathering, SIT, UAT, production).
• Handled all Underwriting, Finance and integration related IT requirements by collaborating with multiple teams-Retail sales, SME, Finance, Underwriting, Credit control, Marketing and Product development teams.
• Collaborating with Vendors from China (InsureMO) and France (Infoel) every day for requirements finalization/clarification and SIT/UAT /Production co-ordination.
• Prepared AS-IS and TO-BE process flow by using BPMN for various departments such as Underwriting, Finance, Credit Control.
• Produced organized, detailed, but easily consumed design documentation for purposes of capturing and conveying design/development/configuration of the software.
• Supported project Technical Lead in the implementation of the customer’s design.
• Wrote test scenarios and test cases, executed functional test and stress test.
• Implemented Change Management at organization level
• Provided support during UAT phase and gave user training
• Delivered product/platform training to AXA employees and Brokers on the developed and configured solutions.
• Identified CRs (Change Request) and negotiated with vendor (eBao)

• Implemented a new claims processing system that reduced turnaround time by 30%.
• Successfully launched a new product offering, increasing market penetration by 15%.
• Led a team in identifying and implementing process improvements, resulting in cost savings of 20% and improving operational efficiency by 35%.

Skills: Consulting, Business process reengineering, data analytics, change management, risk management

• Managed a team of 10 developers and business analysts
• Worked with CAL (Client Account Lead), TAL (Technical Account Lead) and SA (Solution Architect) in US, UK and APAC to develop selling strategy within the target accounts.
• Created and delivered effective presentations and sales tools for the sales team.
• Involved in Solution conceptualization, anchor/prepare the proposal response, identify the key differentiators, pursuit planning, identifications of win themes, prepare case studies, and collaborate with multiple stakeholders
• Implemented CMS tool Sitecore for Accenture Cloud Team (myCloudCompass) right from requirement gathering, ideation, storyboarding, architecting and collaborating multiple stakeholders.
• Supported various proposals on Duck Creek and Guidewire
• Implemented Learning Board for Data on Cloud Team and Due Diligence for Solution Architect Team
• Ensured documentations adhere to ADM (Accenture Development Methodology) standards and guidelines.
• Requirements management and coordination with Business Analyst on change requests for project during both pre and postproduction
• Built and executed Use Test Cases for customer business requirements.
• Conducted multiple functional and technical trainings for various teams including BA teams, Development and QA teams.

• Successfully led a team of 10 BA, driving project delivery and exceeding client expectations by 15%.
• Authored and delivered RFP for clients, securing new business opportunities worth $1-60 M.
• Implemented a new CMS tool - Sitecore that improved customer satisfaction by 20% and increased sales revenue by 15%.

Skills: Cloud migration, CMS implementation, sales enablement, digital transformation

• Implemented a scalable policy admin system that improved operational efficiency by 25%.
• Developed a knowledge-based support system that reduced customer support costs by 15%.
• Conducted a market analysis that identified growth opportunities, leading to a 10% increase in revenue.

Skills: Consulting, Insurance domain expertise, process automation, presales, market research

• Successfully implemented a workers compensation insurance system that improved claims by 20%.
• Developed a knowledge management system that enhanced employee productivity by 15%.
• Conducted a process improvement review that reduced costs by 10% and increased efficiency by 20%.

Skills: Requirements gathering, consulting, Process improvement, knowledge management