مدير مبيعات
بنك الإمارات دبي الوطني
Total years of experience :17 years, 10 Months
• Conducting a market scan, competitors' offers analysis and their incentive policy, identify strengths and weaknesses and provide recommendations to our Product Policy Adjustment Committee.
• Coordinating and meeting with several dealerships to arrange launching of joint campaigns.
• providing a training sessions to sales teams of dealerships in our product policy.
• Strengthen the sales team with new experienced staff who I oversaw their recruitment and training after reviewing the current team's performance and budget.
• updating the database of dealerships sales agents.
• increasing the number of authorized sub-dealers.
• identifying and distributing the monthly, quarterly and annual targets of our sales team after considering the high seasons, low seasons and vacations periods.
In addition to my job as a business manager, I was assigned as acting branch manager for Qurtoba branch (3S) the biggest branch in the central region as of 1st Sep 2017. and my team and i achieved a good performance at the level of sales and outstanding performance in the after-sales service and customer satisfaction as the best branch of Nissan KSA in the central region through: Increase and develop company's business in central Region.
• Drive sales and profit with the maximum efficiencies.
• Ensure a positive image for company is projected to customers, consumers and employees.
• Ensure staff are properly selected, equipped and motivated to carry out their duties according to best practices in sales.
• Monitor, coach, and motivate sales team in their performance and co-ordinate the individual functions in the achievement of the company goals.
• Open new selling channels
• Recognize and address deficiencies, on occasion by co-coordinating with marketing & sales general manager.
• Oversee the daily operation of sales, public relations and logistics.
• Encourage a positive sales team spirit.
• Provide quality and timely feedback to with marketing & sales general manager on important changes, weakness, opportunities or threats, particularly in relation to competitor activity.
• Maintain good customer relations particularly with top key accounts in the region.
• Ensure that company quality standards are maintained and consistently improved.
I has achieving outstanding performance with my team for both periods (more than 130%) of business financial revenues through:
• Coordinating with all related departments to carry out the business.
• Updating the selection policy of sub-dealers & approval process.
• Creating a strong relationship with all vehicles dealerships, sub-dealers & pre-owned dealers.
• Reviewing the performance of the vehicles dealerships, sub- dealers and develop plans to improve their sales.
• Conducting a periodic site visits for dealers, sub-dealers & pre-owned showrooms.
• Oversaw the new bank accounts opening for dealers, sub-dealers & updating the existing ones.
• Participated in regular meetings to discuss related issues to auto lease business such as conditions, prices and legal requirements.
• Building and leading an effective sales team in the central region.
• Mentoring our sales teams members to encourage efficient performance, cultivate growth, and improve their sales skills.
Achievement of business financial revenues through:
• Determine the correct strategies that support sales.
• Planning and organizing sales means.
• Open new selling channels
• Coordination with all departments to carry out business.
• Create and develop a strong relationship with all car dealerships.
• Participated in periodic meetings to discuss issues associated with auto lease market conditions, prices and legal requirements.
• Building and managing an effective sales team in the central region.
• Mentored and coached sales team members to encourage efficient performance, cultivate growth, and improve their sales skills.
• Review and modify the product policy with the product management.
• Review and modify the product applications with product management & compliance department.
• Preparation of the product training material & leasing guide.
• The completion of the interviewing and hiring the sales team.
• Planning and organizing sales means and provide all necessary equipment and tools for sales team in cooperation with relevant departments.
• Determine the correct strategies that support the sales.
• Coordination with all departments to carry out business.
• Creating a strong relationship with all car dealerships and open new selling channels.
• Representation of the Bank in all activities and events.
• Team monitoring and evaluate to provide coaching in order to ensure a high and consistent standard of performance.
• Support in developing the customer service strategy and action plans.
• Analyze cross channel performance reports developed by the team, ensure channels meet the set targets that our clients receive the highest quality service.
• Oversee and ensure the proper delivery of internal communication updates (e.g. new/change in policy. process, other updates) to all Relationship Officers.
• Providing professional advice & cross-selling a broad range of banking and investment products.
• Growing profitable business by developing and strengthening the relationship with high worth new customers.
• Identifying and meeting customer requirements & helping them to solve any problems.
• Ensuring superior customer services that ensure a high level of customer satisfaction in a cost effective manner.
• Receive customer suggestions to ensure follow-up and submit relevant reports as required.
• Comply with relevant procedures and controls to meet the unit's requirements while providing quality service to customers.
• Maintain strict control of confidential documents and negotiable items to prevent loss or misuse.
• Retaining existing and attracting new clients.
• Identifying and meeting clients requirements.
• Ensuring superior customer services that ensure a high level of customer satisfaction in a cost effective manner.
• Interact courteously and guide customers to appropriate service points, where relevant.
• Receive customer suggestions to ensure follow-up and submit relevant reports as required.
• Selling all consumer asset business products (Personal Finance, Mortgage, Credit Cards, Auto lease).
I had started working with Samba through agency of direct sales to selling consumer asset business products (Personal Finance, Mortgage, Credit Cards).
• At follow-up unit for the month of Nov. 2005.
• At Telesales dept. (TDS) for the month of Dec. 2005.
• At Call Center dept. for one year (Jan 2006-Jan 2007).
• At Direct Sales (field/branches) In the central region for three years (Jan 2007-Dec 2010) During which time has been commissioned to me tasks such as:
- Sales Supervisor.
- Customer Care unit officer.
- Employers approval unit officer.
• At Direct Sales (follow-up & business support) in the Remote for six months (Jan 2011-Jun 2011).
