Team Leader - Human Resources
First Credit Service (USA based ITES)
مجموع سنوات الخبرة :17 years, 8 أشهر
Talent Acquisition
As per the deadline work with the Hiring Manager, understand the requirement and source the resumes with the best resources available like -job Portals, networking, references and using the Head Hunting.
Evaluate the candidate based on the requirement available and experienced gained in the industry.
Responsible for end to end recruitment (offshore/onsite) within the stipulated aggressive timelines and building the talent pipeline for the business to achieve the hiring targets for the LOB within the standard timelines at optimal price point.
Involved in Hiring process/policy formulation & creating best practices.
Responsible for strategy, planning & budgeting for complete hiring process
Plan the sourcing resources based on the business projection and review the same from time to time to ensure the internal resources are utilized and action for additional resources are taken timely in order to ensure the manpower plan is met as per the business need.
Participate in the Business review meeting for Recruitment planning and providing the action plans to meet the resource requirement.
Preparing Monthly & Quarterly Recruitment Plan for Project-based & Skill-based recruitment and getting the buy-in from business.
Drive the hiring process in a high-volume / time-sensitive environment, working directly with Line managers and managing candidates through the process to have them placed on assignments
Helped Staff and Coach new hires in Recruiting team.
Worked hands on for all leadership level positions.
Talent Engagement
Partnering with business & providing strategic solutions using HR concepts, frameworks and tools.
Deployment of HR initiatives such as performance appraisal and reward, succession planning, talent management and employee engagement.
Enable People Managers by timely education on HR interventions, policy changes and regular connects.
Responsible to conduct employee engagement activities like one on one, SKIPS, escalation and grievance handling.
On-boarding of top management team and educating them on various HR policies and initiatives.
Streamlined and executed key HR process modifications and updates in Payroll, Recruitment, Induction and training.
Administered employee appraisals and identified employee career progression opportunities within the organisation.
Instrumental in planning and implementing employee engagement and training calendar.
Assisted in developing several HR aspects related to compensation restructure, intranet, induction, reward & recognition, employee welfare/relations activities.
Represented HR in the weekly, monthly and quarterly review with the management, showcasing the progress on HR initiatives.
Achievements -
Awarded By CEO for handling Talent Acquisition & Engagement in the absence of HR - Manager for 3 months without any compromise on Quality & Demands with 100% number delivery in a given tat.
Recruitment for junior (bulk hiring), middle and senior level profiles.
Sourcing and screening candidates through various channels (online, headhunting, referencing, competency mapping, job posting, vendors, advertisements, walk-ins).
Recruitment for International and domestic processes.
Conducting Reference check for every senior level profiles hired.
Understanding the business requirement and preparing job descriptions.
Conducting telephonic interviews.
Screening and shortlisting the candidates as per the process criteria.
Scheduling the candidates for an interview.
Vendor Management (co-ordinating with the vendors for sourcing and giving feedbacks).
Providing joiners list to vendors’ month on month basis.
New vendor empanelments and issuing contract copies.
Conducting personal interview with the candidates in office and vendor drives.
Conducting psychometric test for the shortlisted candidates.
Co-ordinating the operations round.
Co-ordinating with the Clients for the final round of interview.
Negotiating the salary, documentation and extending offer letters.
Assuring that the target is completed within the turn around time.
Maintaining MIS, daily reports and database.
Solving employee grievances and maintaining retentions.
Handling recruitment audits.
Preparing and updating recruitment policies.
Preparing power point presentations for client reviews.
Co-ordinating with background verification vendors to ensure quality service to the company.
Organizing employee engagement activities for corporate team members.
Mentoring new hires in Recruitment team and setting their KRA’s.
Preparing HR dashboard on monthly basis to check Target vs Achieved percentage.
Achievements -
Awarded as a "Shining Star - Talent Acquisition" (2nd Quarter) for handling Bulk & Mass Hiring projects with Maximum Closures under Tight Deadlines.
Awarded as a "Best Performer - Talent Acquisition" (3rd Quarter) for handling Mid & Senior Level Leadership projects with Maximum Closures under Tight Deadlines.
Responsible for Managerial & Bulk Hiring for respective Clients.
Maintaining daily reports and database.
Conversion of Clients for prospect business opportunities.
Providing all necessary information and support to the Candidates and Client queries.
Worked for Third Party US Collections Process.
Handling third party recovery Accounts of Capital One Bank.
Educating Customers on Credit Bureaus and low scores consequences for recovery.
Mentoring new hires and monitoring team Quality & productivity.
ACHIEVEMENTS:
Awarded as a “Best Collector” with Zenta Pvt Ltd.
Awarded as a “Best Agent” for 3 consecutive quarter basis highest collection & Quality call delivery with Epicenter Technologies Pvt Ltd.
Awarded as a best “HR -Talent Acquisition” thrice on quarterly basis for Bulk & Leadership number delivery with Epicenter Technologies Pvt Ltd.
Lead generation over the phone
Sales closure by taking the required Customer Details
Maintaining Quality as per the Client's SLA's
Meeting Sales under Tight Deadlines
Handling Team Performances
Maintaining Team Attendance
Achievements -
Awarded as a "Best Employee" for 1st Quarter.
Awarded as a "Best Employee Production" for 2nd Quarter.
Awarded as a "Best Employee Quality" for 3rd Quarter.