Operations Coordinator
SNB Middle East
Total years of experience :9 years, 10 Months
Coordinated and managed project tasks to ensure project delivery within established
budgets and timelines.
Identified problems in the operations process and resolved them in a timely manner.
Prepared agendas for monthly staff meetings and worked with administrative assistant to
schedule staff meetings.
Liaised between customers and management to ensure smooth operations delivery.
Created and maintained spreadsheets using advanced Excel functions and calculations
to develop reports and lists.
Provided support for CEO and sales team in managing operation work flow.
Implemented updated online collection procedures for payment, increasing on-time
payments by 70%.
Verified and logged in deadlines for responding to daily inquiries.
Directed clients to appropriate personnel to address concerns, resolve complaints, or
answer account-related questions.
Managed daily office operations and maintenance of equipment.
Communicated with contractors and vendors to place and receive orders, request
maintenance services and deliver instruction on behalf of office management.
Received and distributed faxes and mail in a timely manner.
Responded to telephone inquiries from clients, vendors and the public.
Received and submitted payments and applied amounts to customer balances.
Performed research and due diligence to resolve issues in a timely manner.
Thoroughly reviewed financial statements and tax audits to correct any discrepancies.
Assisted in the creation of vendor contracts for outside vendors.
Supplied detailed tax documentation needed to submit accurate corporate returns
Generating leads.
Meeting or exceeding sales goals.
Negotiating all contracts with prospective clients.
Helping determine pricing schedules for quotes, promotions, and negotiations.
Preparing weekly and monthly reports.
Giving sales presentations to a range of prospective clients.
خريج دفعة 2013 جامعة قناة السويس قسم محاسبة
