IT Support & Help Desk Supervisor
Ajman Free Zone
Total years of experience :9 years, 9 Months
Provide a wide range of technical services for end users on the site remotely or over the phone.
Manage helpdesk team and IT assets Technician.
Onsite installation of new PCs and locally attached peripherals like printers.
Preparation of new PCs/Notebook computers for deployment.
Preparation, troubleshooting and onsite installation of printers.
Troubleshooting of hardware and software for PCs & Peripherals.
Configuring user data backup mechanisms.
Receive incident reports from users via telephone, email or system.
Using salesforce system.
Manage printers and Q System issues.
Contact support or vendors to solve all problems with systems.
First level support to attempt to resolve the incident.
Escalate problems to level 2 Support.
Infrastructure solutions and network design services.
Technical support (hardware and software).
Cloud contact center.
Digital Signage (signagelive).
CCTV
- Troubleshoot problems reported by users throw Ticket System
- Responsible for end user support and administration, IT ticket troubleshooting and equipment requests.
- Supporting a company's computer systems, Support LANs, WANs, network, Internet.
- Responsible for designing, organizing, modifying, and supporting a company's computer systems, Support LANs, WANs, network segments, Internet, and intranet systems.
- Maintain system efficiency, ensure design of system allows all components to work properly together.
Solving all IT problems
PC maintenance SW and HW.
Install windows
Always check all Computers, Fax, printers and Networks
Using office programs (Word, Power Point, Excel)
Work should be normally and stable without any problems
2 years higher Diploma in Information Technology
Bachelor Degree from faculty of computers and information in IT (4 years)