mohammed sahnoune

Manage outbound and inbound exclusive customer calls in a timely manner.
Identify customer needs, clarify information, research the issue, and find solutions to the issue.
Follow up on customer complaints or request to ensure customer request done as per request.
Assist colleagues by providing answers to their inquires and help them navigate banking programs to find details to
assist agents to provide answers to customer about their accounts.
Manage inbound fraud call. Report all fraud call and forward all critical information to fraud department. Assist
customer with fraud procedures to ensure customers’ account security.
Answer customer inquiries through social media platform in timely manner.
Report VVIP customer’s calls and requests in detail to ensure top quality.
Manage mail box by assisting to keep all emails answered and completed. File excel report on inward and Outward
emails done by Sadara team to check what is done and what is pending.
Assist other departments in obtaining additional information or resolving customer issue.
Advisee and educate customers on products and facilities offered by the bank, to ensure customer satisfaction.
Effectively use a variety of computer programs to access customer database
Raise customers’ complaints, escalations, and feedback to the concerned department.
Take customers’ requests according to the banks’ guidelines.

Supervising the various sections of the supermarket .
•Identify and adjust prices for sales .
•Follow-up sales in a supermarket .
•Issue quotes and discounts .
•Follow the procurement cycle starting with the purchase order.
•Issue a purchase order for the appropriate vendor and then record purchase invoices .
•The internal division of the store to facilitate the search for items .
•Extraction of reports of stock movements, inventory balance and inventory .

Negotiate in sales and purchases .
•Conclude such transactions and prepare necessary documents relative in .
•Prepare invoices and daily reports .