Mohammed Saif

• Maintained and supported computer lab infrastructure (hardware, software, and
network connectivity).
• Resolved OS, and application issues for students and academic staff.

• Prepared professional presentations for training course and marketing purposes.
• Assisted digital marketing campaigns across social media platforms.
• Worked within a brokerage team to assist with client engagement and operations.

• Provided Level-1 IT support, resolving daily user issues related to software, hardware,
and network access.
• Administrated Windows Server 2019, executing user account management and Group
Policy Object (GPO) assignments in Active Directory.
• Applied CCNA-based troubleshooting to diagnose and resolve local network
connectivity issues.
• Configured MikroTik device for basic network configuration, routing, and
connectivity management.
• Assisted in implementing basic security policies to block unauthorized traffic and
monitored FortiGate firewall dashboards.
• Participated in the physical installation and configuration of CCTV camera systems,
ensuring proper cabling and feed integration.
• Configured and implemented the ServiceDesk Plus ticketing system to efficiently
organize, track, and manage user support requests.