Senior Fraud and Claims Ops Representative
WELLS FARGO INDIA PVT. LTD.
مجموع سنوات الخبرة :1 years, 5 أشهر
Monitor and evaluate the quality of cases done by First Level Agent.
Made quality decisions (accepted or rejected) based on provided Standard operating procedures.
Monitor and evaluate the deposited Fraud Checks by comparing with good comp checks in OIB.
Ensuring complete identity verification is done for the customers/members by verifying the details provided such as SSN and other vital data with that of credit bureaus and also double check them by cross referencing with other public records.
Obtaining information on the purpose and intended nature of the business relationship.
Check fraud monitoring such as check deposit location, immediate withdrawals and history of negative balance.
Verifying data provided by the customer with public records (Lexis Nexis).