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تم إلغاء حظر المستخدم بنجاح
محمد صلاح, Senior Oracle Technical Consultant

محمد صلاح

Senior Oracle Technical Consultant·El Sewedy Capital

مصر

بكالوريوس, Oracle

الخبرة العملية

مجموع سنوات الخبرة: 7 سنوات, 9 أشهر

Senior Oracle Technical Consultant

مارس 2024 - حتى الآن

El Sewedy Capital

القاهرة، مصر

مارس 2024 - حتى الآن

• Manage development assignments and solution delivery across all subsidiary companies, ensuring alignment of
technical tasks with business objectives.
• Gather and analyze business requirements across Finance, Procurement, HCM, and Projects, collaborating with
functional teams and stakeholders to implement scalable solutions in Oracle Fusion Cloud and EBS aligned with
Oracle best practices.
• Develop OTBI dashboards, bursted reports, and custom reports using BI Publisher and Report Builder across all
functional modules.
• Design, develop, and maintain REST/SOAP API integrations using Fusion Middleware and OIC, ensuring reliable data
synchronization with external systems.
• Support and enhance integration between Oracle Fusion HCM and Oracle EBS Payroll, ensuring seamless data flow
and alignment across systems.
• Utilize FBDI and standard interfaces for bulk data uploads and migrations across Oracle Fusion and EBS modules,
improving efficiency and data integrity.
• Implement and maintain custom approval workflows using Oracle BPM for Finance and Procurement modules.
• Assign, review, and track technical tasks within the development team, mentoring junior consultants and ensuring
high-quality deliverables.
• Liaise with Oracle Support to raise and manage SRs, assist in timely bug resolution and functional enhancements.
• Maintain MD70 and enforce technical standards and best practices across development, reporting, and integration
workstreams.

مجال الشركة:
البناء والتشييد
الدور الوظيفي:
تكنولوجيا المعلومات

Senior Application Support Engineer

أكتوبر 2021 - يناير 2024

Square Engineering Firm

القاهرة، مصر

أكتوبر 2021 - يناير 2024

• Managed 100% of application administration tasks, including installations, updates, and user access provisioning.
• Provided day-to-day technical support for 500+ users, resolving service requests via the ticketing system and service
desk channels while maintaining SLAs, reducing backlog by 25%, and achieving 85% user satisfaction.
• Coordinated with 15+ business application vendors to resolve critical issues and implement application enhancements.
• Achieved 90% successful implementations of new enterprise systems (HR systems, SAP S/4HANA Cloud, and custom
applications) by coordinating deliverables, ensuring timely completion, and guiding cross-functional teams.
• Oversaw team functions by delegating tasks, enforcing a 20-minute response SLA, and monitoring overall team
performance.
• Performed user acceptance testing (UAT) on new system implementations and vendor-provided fixes, resulting in a
40% improvement in usability and system run-time performance.
• Ensured the integrity and security of information systems, maintaining database backups, and enforcing internal
control policies for secure access.

مجال الشركة:
البناء والتشييد

Business Analyst

أكتوبر 2021 - يناير 2024

Square Engineering Firm

القاهرة، مصر

أكتوبر 2021 - يناير 2024

• Defined software business requirements and specifications in collaboration with stakeholders and internal users
across departments, ensuring 100% compatibility and integration with core business applications.
• Supervised meetings and presentations with stakeholders and department managers to promote digital
transformation and automation initiatives; served as a liaison between users and leadership, resulting in a 15%
reduction in operational time.
• Led projects with operational leaders to drive ERP and process improvements, maintaining 80% ownership from
planning through execution.
• Conducted training sessions for newly hired employees on internal systems and designed an easy-to-understand UI
for custom applications, doubling the average user interaction time.

مجال الشركة:
البناء والتشييد

Technical Support Agent

يوليو 2019 - ديسمبر 2020

Xceed

القاهرة، مصر

يوليو 2019 - ديسمبر 2020

• Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting
procedures using diagnostic tools with a response time of less than 60 seconds.
• Resolved most calls with first contact with 83% of clients pleasure and escalated remaining calls to appropriate
personnel for swift handling.
• Followed up with clients to ensure the open tickets were resolved.

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
تكنولوجيا المعلومات

IT Help Desk Agent

ديسمبر 2017 - يونيو 2019

El Mohandes Marble Factory

القاهرة، مصر

ديسمبر 2017 - يونيو 2019

• Provided immediate support and maintenance for operating systems, networks, and enterprise applications with a
response time that does not exceed 30 minutes.
• Installed and configured computer operating systems and applications.
• Monitored user and group access management, leveraging strong knowledge of active directory users.

مجال الشركة:
التصنيع

التعليم

Next Academy

أغسطس 2021

أغسطس 2021

بكالوريوس، Oracle

مصر

Cairo University

سبتمبر 2016

سبتمبر 2016

بكالوريوس، Computer Science

مصر

Skills

Business Analysis
Expert
Business Analysis
Expert
Report Building
Expert
Report Building
Expert
Database Servers
Expert
Database Servers
Expert
End User Support
Expert
End User Support
Expert
ERP Systems
Expert
ERP Systems
Expert
ENTERPRISE RESOURCE PLANNING
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
ORACLE E BUSINESS SUITE
Intermediate
ORACLE E BUSINESS SUITE
Intermediate
SAP APPLICATIONS
Intermediate
SAP APPLICATIONS
Intermediate
INGREDIENT FUNCTIONALITY
Intermediate
INGREDIENT FUNCTIONALITY
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
CONFIDENT COMMUNICATOR
Intermediate
CONFIDENT COMMUNICATOR
Intermediate
ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
COMPUTER DATA STORAGE
Intermediate
COMPUTER DATA STORAGE
Intermediate
SQL PROGRAMMING LANGUAGE
Intermediate
SQL PROGRAMMING LANGUAGE
Intermediate

اللغات

العربية

اللغة الأم

الانجليزية

متوسط

التدريب و الشهادات

التدريب
Oracle development on Cloud
Next Academy
Jan 2021

الهوايات والاهتمامات

Swimming