محمد صلاح الدين عبد الرحيم

• Administer and maintain on-premises and cloud-based infrastructure.
• Manage Active Directory, DNS, DHCP, Group Policy, and Microsoft 365 services (Exchange
Online, Teams, SharePoint, OneDrive), including user provisioning, licensing, and security
configurations.
• Implemented and administered Microsoft Intune for endpoint management, compliance policies,
application deployment, and mobile device management.
• Implement and support virtualization platforms (VMware & Hyper-V) to maximize system efficiency
and ensure business continuity.
• Managed and maintained SAN and NAS Storage environments, ensuring high availability,
performance, and secure data access.
• Design and execute disaster recovery strategies, perform regular backups using Veeam, and
validate restoration procedures.
• Automate administrative processes with PowerShell scripting to improve operational efficiency.
• Ensured optimal system health by monitoring servers and network performance, troubleshooting
issues, and securing the environment using firewall management and Windows Defender.
• Configured and managed site-to-site and client-to-site VPNs on FortiGate firewalls, ensuring
secure remote access and reliable connectivity across multiple branch offices.
• Enforce ITIL-based processes for incident, change, and configuration management
• Collaborate with third-party vendors on hardware procurement, service contracts, and support
cases. Evaluate and test new technologies to enhance infrastructure performance and security.

• Administered user accounts, permissions, and group policies within Active Directory, ensuring
data security and compliance.
• Install, configure, and maintain Windows servers and related hardware in on-premises environment
and implement and support virtualization and Cloud platforms.
• Implemented and administered Microsoft Intune for endpoint management, compliance policies,
application deployment, and mobile device management.
• Managed Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive), including user
provisioning, licensing, and security configurations.
• Perform and monitor daily backup jobs and ensure successful completion of all scheduled backup
tasks, with verification and logging
• Manage SAN (Storage Area Network) and NAS (Network Attached Storage) environments.
• Configured and managed firewalls, VPNs, and security policies.
• Evaluate new technologies and make recommendations for hardware or software upgrades.
• Provide technical support to 500+ end users, as per ITIL v4 standards.

• Troubleshoot network devices problems, diagnosing and solving hardware or software faults
replace parts as required and printers Managing.

Major responsibility included:
Install and configure computer hardware and operating systems and applications.
Administer systems and applications deployments automation including
patching using GPO, SCCM.
Administer global Active Directory and multi-location offices addition and sub-domains.
Coordinating with Server, network, and support team to find solutions and Ideas to enhanced and improve the service
Talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
Troubleshoot system and network problems, diagnosing and solving hardware or software faults replace parts as required
Responsible for establishing and maintaining Microsoft 365 baselines, user accounts, and distribution groups. And Microsoft 365 Licensing administration
Provide support, including procedural documentation and relevant reports.
Support the roll-out of new applications.
Test and evaluate new technology.