Technical Support Specialist
Saudi Telecom Company - Stc
مجموع سنوات الخبرة :7 years, 5 أشهر
Level 1 Trogbleshooting for the MPLS circgits ( IP VPN, DIA, PLL, DLL
By checking cgstomer's rogters confggration, provining the Correct ( IP
annresses, BGP NO., VLAN NO., ann port NO
. Provining solgtions for cgstomers problems accorning to the resglts
of the
Trogbleshooting (Cgstomer confggration issges, internal wiring, ann
power
Issges)
. Trogbleshooting ann fxing all DSL confggration problems ann
opening a
Tickets for the physical issges
. Managing the tickets for cgstomers ann ISPs for the confggration
ann physical problems ann refer the ticket to E-NOC
. Experience in ticketing sys as
remeny trogble ticketing system (RTTS)
TAWASOL AMAL System/ AZER by STC Solgtion system / Granite
system
-nealing with Solgtion by STC Services (Unmanagen Circgit "MRS" / MOH
of ministry of health services / M2M /Fleet control /clogn, DNS, ann
domain service)
-Troubleshooting the L2 & L3 Circuit
-STC cloud & MPLS
working as IT support engineer
Handling with software and hardware
administration the networks
monitoring the netwoks by using networks monitoring system
-Installing and administration networking
-monitoring the networks
installaion and configuration lan & wan
Perform configuration of wireless access points, wireless bridges and other wireless solution
CCTV Cameras with Control System, Access Control System
provide hardware and software solution -IT technical support engineer
graduated from UNIVERSITY OF Science & TECHNOLOGY with honor degree from telecom and electronics system in sudan