محمد شهيد

IBM BPM Developer

• Designed, developed, and maintained IBM BPM/BAW solutions for global clients
including Telefonica O2 (UK), Bell Canada, and Al Rajhi Bank (KSA), driving
automation and operational efficiency.
• Delivered enterprise-grade process automation solutions using IBM BAW, BPEL, and
WebSphere Process Server, ensuring high availability and scalability.
• Led the SAMA Tanfeeth project for Al Rajhi Bank, automating regulatory banking
workflows for account control, inquiry, and restriction management in compliance
with SAMA guidelines.
• Integrated BPM solutions with external systems via web services (SOAP/REST), IBM
MQ, and Oracle/DB2 databases to enhance interoperability.
• Implemented custom dashboards and process monitors for SLA tracking, analytics,
and real-time visibility of business operations.
• Conducted requirement analysis, prepared HLD/LLD documentation, and
collaborated with cross-functional teams to ensure seamless delivery and post
production support.

• Lead business automation initiatives using IBM Business Automation Workflow
(BAW) and IBM FileNet, driving digital transformation across enterprise processes.
• Conduct requirement analysis, baseline documentation, and iterative requirement
gathering to ensure project alignment with business goals.
• Prepare comprehensive High-Level and Low-Level Design Documents (HLD/LLD)
supporting architecture and solution design.
• Develop, configure, and test BPM solutions following IBM best practices and design
patterns, ensuring quality and performance.
• Collaborate with cross-functional teams to integrate BPM workflows with legacy
systems, optimizing process efficiency and data flow.
• Perform unit testing, validation, and deployment support to maintain solution
integrity and operational stability.

• Lead business automation initiatives using IBM Business Automation Workflow
(BAW) and IBM FileNet, driving digital transformation across enterprise processes.
• Designed, developed, and supported Enterprise Content Management (ECM)
solutions using IBM FileNet P8 platform for document-centric business processes.
• Collaborate with cross-functional teams to integrate BPM workflows with legacy
systems, optimizing process efficiency and data flow.
• Perform unit testing, validation, and deployment support to maintain solution
integrity and operational stability.
• Configured and administered FileNet Content Engine (CE), Process Engine (PE),
Application Engine (AE), and Workplace XT / Case Manager solutions.
• Designed document classes, property templates, security models, storage areas, and
retention policies aligned with compliance and governance requirements.
• Automated document capture and indexing solutions using IBM Datacap integrated
with FileNet repositories.

• Architected end-to-end digital banking solutions by integrating IBM Business
Automation Workflow with webMethods Integration Server, enabling seamless
orchestration of business processes with backend service integration.
• Designed human-centric, exception-driven BPM workflows and Integrated
Generative AI services to assist human reviewers during exceptions.
• Implemented real-time payment workflows (remittance, account transfers) where
IBM BAW handled process orchestration, and webMethods managed system
integrations with Saudi Central Bank, mada, and SARIE
• Exposed APIs through webMethods API Gateway and integrated with IAM systems
using OIDC/OAuth2/SAML, ensuring secure SSO across banking channels.
• Implemented ISO 20022 / ISO 8583 message transformations in webMethods, while
maintaining business rules and approval flows within IBM BAW

• Led the modernization of core banking workflows by migrating 20+ legacy IBM BPM
applications (v7.5/v8.5.7) to IBM BAW v20/v21, enhancing performance and
scalability.
• Revamped user interfaces using the latest System UI Toolkit, improving usability and
customer experience.
• Designed and implemented integration frameworks connecting BAW with content
management, middleware, and external banking systems.
• Conducted requirement analysis, prepared HLD/LLD documents, and ensured
alignment with business and compliance standards.
• Applied IBM BAW best practices and Agile methodology to deliver iterative, high
quality automation solutions.
• Collaborated with stakeholders and cross-functional teams to optimize end-to-end
process automation and ensure seamless deployment.

• Designed, developed, and maintained IBM BPM/BAW solutions for global clients
including Telefonica O2 (UK), Bell Canada, and Al Rajhi Bank (KSA), driving
automation and operational efficiency.
• Built scalable workflow automation using Appian, DMN (Decision Model and
Notation), Case Management, IBM Blueworks Live BPMN 2.0.
• Led the SAMA Tanfeeth project for Al Rajhi Bank, automating regulatory banking
workflows for account control, inquiry, and restriction management in compliance
with SAMA guidelines.
• Handled DB credentials, API keys, client secrets in OCP runtime layer and stored in
OCP Secrets.
• Generated containerized source code from Process Center server of IBM BAW to build image (Packaging BAW artifacts) using CI/CD tools
like GitLab, build Docker images, pushed to OCP registry, automated deployments using oc CLI deploy scripts.
• Configured and managed BAW PODS (OCP Runtime layer) that run BAW WorkFlow server, BAW Case Manager and IBM ODM Rule Engine
Server.
• Strong understanding of end-to-end card lifecycle management including card issuance, activation, authorization, clearing, settlement, dispute
handling, and transaction processing across payment networks.
• Configured and customized Debit, Credit, and Prepaid card products including card parameters, limits, fees, transaction controls, workflow
rules, and integration with core banking and payment systems.

• Designed, developed, and maintained the Direct Sourcing Process Application (DSPA) using IBM BPM, automating the sourcing workflow for
standard and new parts across global manufacturing units.
• Collaborated with business owners to analyze, model, and optimize procurement processes, ensuring alignment with organizational sourcing
policies.
• Implemented process orchestration and exception handling frameworks, improving workflow reliability and reducing manual intervention.
• Created custom dashboards and performance reports for monitoring task completion, team efficiency, and SLA adherence.
• Provide ongoing support for DSPA workflows, ensuring smooth operation of task assignments across participant roles.

• Developed and implemented the Single Window Application using IBM BPM/BAW, enabling investors to establish new companies through a
unified digital platform.
• Designed and automated end-to-end business processes integrating with multiple government approval agencies for Commercial Registration (CR)
and Commercial Permit (CP) issuance.
• Collaborated with business analysts to gather and analyze requirements, map As-Is and To-Be processes, and deliver optimized workflow
solutions.
• Built and configured RESTful APIs and open API Swagger definitions to facilitate secure data exchange across systems.
• Implemented exception handling frameworks, reusable process components, and dynamic task routing to enhance efficiency and reliability.
• Provided demo sessions, managed Agile sprints, and incorporated client feedback to ensure successful project delivery and stakeholder
satisfaction.

Technical Engineer

• Designed, developed, and maintained the Direct Sourcing Process Application (DSPA) using IBM BPM, automating the sourcing workflow for
standard and new parts across global manufacturing units.
• Collaborated with business owners to analyze, model, and optimize procurement processes, ensuring alignment with organizational sourcing
policies.
• Implemented process orchestration and exception handling frameworks, improving workflow reliability and reducing manual intervention.
• Created custom dashboards and performance reports for monitoring task completion, team efficiency, and SLA adherence.
• Provide ongoing support for DSPA workflows, ensuring smooth operation of task assignments across participant roles.
• Act as the technical SME for IBM BAW within the DSPA project.