Technical Support
Green Crescent Hospital
Total years of experience :14 years, 8 Months
Replace broken or non-responsive devices quickly.
Implement standard architecture for endpoints utilizing virtualized desktop systems.
Implement standard desktop, laptop or other endpoint systems and devices.
Install, configure and troubleshoot hardware, including desktops, laptops and peripheral equipment.
Install, configure and troubleshoot software packages, including operating systems, desktop software and custom applications.
Provide consultative advice to clients to include the architecting of IT solutions, recommendations around software, hardware and best practices and communicate user needs to IT analysts and project managers.
Provide level 1 and 2 supports for networking and application issues; escalate complex problems to the appropriate groups or staff.
Label devices appropriately, and record, track and maintain device/equipment inventory.
Monitor and report all non-compliant devices (per update, patch, and security requirements) for immediate resolution.
Manage image and patch deployment using centralized enterprise desktop management systems.
Administer desktop computers, printers, updates and patches.
Administer and support critical business applications such as Office and vendor hosted software, etc.
Administer remote PC’s, travel to clinic locations when necessary.
Maintain systems security through encryption, anti-virus, and patching tools.
Assist in writing, maintaining and enforcing IT policies and procedures.
Monitor systems to ensure security, availability and performance to users.
Work with network and server teams to help deploy and maintain critical infrastructure.
Assist users with VPN access from remote locations.
Interface with managers, directors, and executives as needed.
Be able to exercise good judgment in resolving problems and making decisions.
Be available 24x7 for emergencies involving technical problems that affect the ability to provide patient Care and business continuity.
Be available for rotation assignments for on-call support duties.
May have incidental access to confidential information. As such, employee is expected to adhere and abide to the hospitals confidentiality agreements, policies and procedures.
Adhere to organizational change management processes
Perform special duties, tasks, or projects as required.
Managing Windows 7/Vista//XP, Windows Server 2003
Windows Network Services-DHCP, DNS, user administration
Management of User accounts, passwords and file/folder permission
Hot fix administration, Antivirus definitions
Active Directory Administration using Windows 2003, 2008 Server OS
Perform backup and recovery using Windows server backup
Configuring Local, Roaming, Mandatory Profiles
Configured DHCP servers with appropriate IP address scopes
Creating and Managing users, groups and policies with in the O.U’s
providing hardware and network solutions, designing and maintenance of the Network, after taking a company provided training in the Networking Technologies and Windows NT environment
Installation and Configuration of Windows NT4.0 server, IIS and proxy servers for different clients
Installation and Configuration of client workstations with different operating systems
Administration of Microsoft Windows NT4.0 server
Troubleshooting of all software and hardware tickets, installing modems, Internet share boxes
Configuration of TCP/IP protocol, troubleshooting the network problems related to TCP/IP
Designing the structure of IP address, planning a TCP/IP subnet for grouping of host computers
Installing Hubs, switches, bridges and connecting nodes, workstations etc., to the server
Installing Network printers & installing UPS
Designing and determining address ranges for each subnet configuring the DHCP server for dynamic IP address
Actively participated in Projects assigned to our support division, and provided support to the clients
Recovery of Data, Restoring Applications of clients, repairing and restoration of Server, workstations and PC desktop Operating systems
Educational Summary: