Citizenship Expert
Migratio Group
Total years of experience :14 years, 6 Months
•Selling a range of immigration/real estate products to multinational clients.
•Work with attorneys, and other staff members to run the immigration process.
•Provide guidance throughout the entire immigration process.
•Account for drafts and manage timelines to ensure the process remains compliant.
•Researches, prospects, obtain leads and develop new business opportunities in order to reach sales targets
•Captures leads and prospects and maintains a database for such prospects.
•Ensures sales orders are created in CRM and all milestones updated for all deals closed.
•Ensures all customer information is captured and recorded accurately in CRM.
•Validates and verifies all documentation submitted by the customers, prior to processing a sale to ensure compliance with the policy at all times.
•Updates himself of the competitors pricing and other initiatives.
•Completes other assigned tasks within given deadlines.
Market Served - Asia, Europe & North America
• Generate leads and interact with decision-makers over the phone to ensure the success of events.
• Confidently applying the sales process with C-level decision-makers over the phone together with an exemplary worth ethic and positive mental attitude.
• Engaged with senior-level decision-makers from the world’s largest and most innovative institutions.
• Daily internal collaboration with key stakeholders of the broader event management team as well as the direct sales team to optimize the commercial returns across each sales cycle.
• Researched and generated weekly client lead generation as requested by the investors.
• Maintained close client relationship in Venture capital, Private Equity & Real estate Sector.
• Achieved Q1 sales target and assist the clients to raise over 10 million Euros within the 1st quarter of 2020.
• Assisted global head of investments with follow-ups on the timely manner on potential deals involving multiple capital transaction.
• Conducted due diligence to ensure the client's standards are up to the investor's interests & requirements.
• Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
• Up-selling Executions, transport services, and other tour packages.
• Developed a loyal clientele base due to excellent listening and research skills and a keen understanding of travel budgets.
• Arranged travel accommodations for groups, couples, executives and special needs clients.
• Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
• Discussed security issues and protocols with individuals travelling to highly insecure countries such as Iraq, Syria, South Africa etc.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Informed clients of travel policies and utilised preferred vendors to maximise company profits
• Asked open-ended questions to better ascertain client needs and determine the best travel offerings.
• Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
• Responded to clients’ questions, issues, and complaints in a timely manner and found appropriate solutions when needed.
• Continuously improve through feedback
• Develops and maintains business relationships with existing & new customers in person and via telephone calls and emails.
• Research and analyse new sales options. Identifying prospects and create new leads.
• Generate new and repeat sales by providing product and technical information in a timely manner.
• Determine customer requirements and expectations in order to recommend specific products and solutions.
• Demonstrated products and features to customers, answered questions and overcame objections in a persuasive manner.
• Recommend alternate products based on cost, availability or specifications.
• Present price, credit and terms in accordance with standard procedures and customers' profitability profiles.
• Assist the new employees during OJT (On Job Training) to bring up the learning curve.
• Preparing the TNA (Training Needs Analysis) depend upon new employees & capabilities.
• Have Weekly performance review with new employees to understand their knowledge about the process & products.
• Accurately process customer transactions such as orders, quotes or returns.
• Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability.
• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint.
• Identify trends in customer satisfaction or dissatisfaction.
• Analysed market trends in consumer industries to implement appropriate marketing and sales methods.
• Manage time effectively, meet personal goals and work effectively with other members of the distribution team.
• Answered customer telephone calls promptly and in an appropriate manner.
• Place orders, cancel or refunds.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Answer questions about warranties or terms of sale.
• Work with the customer service manager to ensure proper customer service is being delivered.
• Handle changes in policies or renewals.
• Making Daily report to the assigned valuable client regarding progress/updates of their orders.
• Making sure the customer is satisfied with our products and services by following up with customer feedback.
• Provided customers with information about products and services.
• Followed up with each customer to ensure appropriate actions were taken.
• Kept accurate records of all customer interactions and transactions.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Processed cash and credit payments rapidly and accurately.
• Answered customer telephone calls promptly and in an appropriate manner.
• Received multiple positive reviews which acknowledged dedication to excellent customer service.
• Prepare Travel calendar.
• Describe tour points of interest to Guests, and respond to questions.
• Escort individuals or groups on cruises, sightseeing tours, or through places of interest such as industrial establishments, public & Cultural buildings/ruins, and art galleries.
• Select travel routes and sites to be visited based on knowledge of specific areas.
• Gathering market and display efficiency in customer info to enable negotiations regarding variations in prices.
• Generate sales.
• Operates a cash register and/or credit card equipment.
• Maintain and develop a good relationship with customers through personal contact or meetings or via telephone etc.
• Must act as a bridge between the company & the Guests.
• Responsible for cash management and compliance.
• Occasionally supports event site ticket sales as needed.
• Assists with the closing of the ticket office, including preparation of cash banks and updating seating charts and event information.
• Help management in forthcoming products and discuss on special promotions.
• Review their own performance and aim at exceeding their targets.
• Record sales and order information and report the same to the Operations Manager.
• Provide accurate feedback on future buying trends to the respective customer.
• Meet monthly target.
Airline Fares/Ticketing, Marketing, GDS, Airport Operations and Cargo.
Higher Diploma in Information & communication technology.