IT Manager
NTG Clarity
Total years of experience :24 years, 7 Months
• Develop Information Technology strategy in support of the company’s mission and core objectives.
• Ensure maximum availability of computer systems throughout the Company.
• Responsible for the provision of IT infrastructure services including desktop applications, Local/ Wide area networks, IT security and telecommunications.
• Development and implementation of new systems.
• Working with senior management to propose, agree and deliver IT service to defined Service Level Agreements.
• Responsible for the IT Budget of $170, 000 per annum.
• Manage the IT department include staff appraisals, disciplining, pay reviews and career development.
• Responsible for IT hardware, software and maintenance procurement.
• Develop and maintain a disaster recovery plan.
• Develop and control the IT security policy.
• Provide a monthly written report to the CEO on all aspects of the IT Department.
• Develop an annual business plan and operating budget for the department and monitor the implementation of these to ensure that the financial targets are met.
• Direct the preparation and implementation of policies, procedures and standards relating to information and telecommunication systems.
• Responsible for researching and evaluating new technologies.
• Evaluate user needs and ensuring the smooth running of all systems.
• Manage crisis situations, which may involve complex technical hardware or software problems.
· Develop Information Technology strategy in support of the company’s
mission and core objectives.
· Develop an annual business plan and operating budget for the department and
monitor the implementation of these to ensure that the financial targets are
met.
· Direct the preparation and implementation of policies, procedures and
standards relating to information and telecommunication systems.
· Responsible for researching and evaluating new technologies.
· Oversee the management of 172 user network distributed across the region.
· Evaluate user needs and ensuring the smooth running of all systems.
· Schedule upgrades and security backups of hardware and software systems
· Implement mail severs, web servers & FTP servers with appropriate securities
· Provide secure access to the network for remote users via VPN.
· Ensure that software licensing laws are adhered.
· Ensure the security of data from internal and external attack via enabled
security features.
· Configure, install, implement and maintain firewalls.
· Manage crisis situations, which may involve complex technical hardware or
software problems.
· Provide users with appropriate support and advice.
· Manage, maintain, and monitor the company’s PABX systems.
· Ensure maximum availability of computer systems throughout the Company.
· Responsible for the provision of IT infrastructure services including desktop
applications, Local and or Wide area networks, IT security and
telecommunications.
· Work with senior management to propose, agree and deliver IT service to
defined Service Level Agreements.
· Sets-up and executes the plan to provide appropriate size/type of servers and
operating systems to run applications.
· Plan, execute, manage and ensure smooth operations of servers and operating
systems.
· Review working IT practices to maximize performance and productivity.
· To ensure maximum availability of computer systems throughout the Company.
· Responsible for the provision of IT infrastructure services including desktop
applications, Local and / or Wide area networks, IT security and
telecommunications.
· Development and implementation of new systems.
· Working with senior management to propose, agree and deliver IT service to
defined Service Level Agreements.
· Responsible for the IT Budget of 250, 000AED per annum.
· To manage the IT department includes staff appraisals, disciplining, pay
reviews and career development.
· Responsible for IT hardware, software and maintenance procurement.
· To develop and maintain a disaster recovery plan.
· To develop and control the IT security policy.
· To maintain and develop the company website.
· Provide a monthly written report to the IT Director on all aspects of the IT
Department.
· Consult with users, management, vendors, and technicians to assess computing
needs and system requirements.
· Direct daily operations of department, analyzing workflow, establishing
priorities, developing standards and setting deadlines.
· Review and approve all systems charts and programs prior to their
implementation.
· Evaluate the organization's technology use and needs and recommend
improvements, such as hardware and software upgrades.
· Meet with department heads, managers, supervisors, vendors, and others, to
solicit cooperation and resolve problems.
· Monitor activities and services to support LANWAN, all computer platforms,
website development, disaster recovery, telecommunications, operating support
systems, e-business development.
· Prepare and manage related IT operational budget.
· Recruit, hire, train and supervise staff, or participate in staffing decisions.
· Sound knowledge of Business Intelligence tools and Content Management
solutions.
· Administration and maintenance of mission critical web and database servers
(predominantly Microsoft) hosted mainly within the company’s own data centre
in Cairo, some hosted externally.
· Configuration and set-up of all new server systems required either internally for
the company’s activities or for external clients.
· Firewall administration and overall internal network security.
· Administration of email servers (predominantly MS Exchange) for companywide
email and for management of email handling systems for clients across
many domains.
· Maintenance of existing Anti-Spam and anti-virus systems and the setting of
new Anti-Spam policies.
· Administration of primary DNS for hundreds of high-profile domains.
· Basic operational support for internal employee computer systems mostly
Windows 98/NT/2000.
· Install, configure, and support the LANs WANs and Internet systems.
· Maintain network and workstation hardware and software.
· Monitor network to ensure network availability to all system users and perform
necessary maintenance to support network availability.
· To supervise other network support technicians and plan, co-ordinate, and
implement network security measures.
· To manage performance tuning and capacity planning activities to enhance the
performance of the network resources.
· Perform routine backups and archival of files stored on the network to assist
with disaster recovery.
· Analyze user support statistics and other data and recommend appropriate
measures.
· Assists in maintaining the operating system and security software utilized on
the network, including the addition of new users to the network and
establishment of rights and privileges.
Master of Information Technology
2 Years Diploma in computer science.
Engineer of communications and Computers