محمد سهيل

• Provided Level 1 IT support for hardware, software, Windows OS, printers, email, and network issues.
• Managed support requests through ticketing systems, phone, and email while meeting SLA targets.
• Installed, configured, and maintained desktops, laptops, printers, and business applications.
• Created and managed user accounts, password resets, Outlook email, VPN access, and system permissions.
• Troubleshot LAN, WAN, Wi-Fi, TCP/IP, DNS, and DHCP connectivity issues.
• Coordinated with system administrators and network teams to resolve complex technical problems.
• Maintained IT asset records, support documentation, and daily operational reports.
• Supported employee onboarding by configuring user accounts, email access, and workstations.
• Resolved 30+ user support requests daily while maintaining high customer satisfaction.