Mohammed Sohail

• Architected and administered hybrid Windows Server 2019/2022 and Ubuntu Linux infrastructure across 5+
departments, achieving 99.9% system uptime and zero unplanned service disruptions.
• Engineered enterprise Active Directory governance framework — provisioning 200+ user accounts, configuring
group policies, and enforcing RBAC — reducing unauthorized access incidents by 60% and cutting onboarding
time from 2 days to 4 hours.
• Drove 98% first-contact resolution rate across hardware, software, and network incidents by implementing
structured root-cause analysis protocols and proactive monitoring via Zabbix, serving 150+ users.
• Deployed and standardized 300+ endpoints (desktops, laptops, IP phones, CCTV/NVR systems) with documented
network topology, reducing hardware-related downtime by 35%.
• Designed and implemented 3-tier backup architecture using Veeam and Acronis with automated daily/weekly
schedules, ensuring RPO of

• Rapidly promoted to management level within 3 months based on performance and leadership potential; led a
multidisciplinary team of 6 professionals across design, tech, and operations.
• Successfully executed high-impact projects for top government and corporate clients including ELM, ZATCA,
Library Commission, STC, and SABIC — managing full project lifecycles from planning to delivery.
• Designed AI-driven solutions and automated workflows using Make.com and Zapier, reducing manual work by up
to 60% across operational processes.
• Analyzed RFPs from clients including Ethimad, SAP Arabia, and Forsha — delivering winning technical and
financial proposals with full cost optimization.
• Presented strategic project updates to C-suite executives and government officials, ensuring transparency,
stakeholder alignment, and on-time delivery.
• Implemented risk mitigation strategies and enhanced internal workflows, improving delivery reliability and audit
readiness.

• Managed end-to-end IT infrastructure including Windows Server environments, network administration, and
endpoint configuration for the organizations operations.
• Administered Active Directory, user account provisioning, and group policy management to ensure secure and
efficient access control across all departments.
• Provided L1/L2 technical support, troubleshooting hardware, software, and network issues to minimize downtime
and maintain business continuity.
• Implemented and maintained cybersecurity measures including antivirus deployment, patch management, and
firewall configuration to protect company assets.
• Managed IT asset lifecycle — from procurement through decommissioning — maintaining accurate inventory
records and ensuring timely hardware refresh.

• Led cross-functional digital projects delivering UI/UX design, graphic design, business analysis, social media
marketing, and WordPress development for government and private sector clients across Saudi Arabia and India.
• Oversaw creation of responsive, user-centered interfaces using Figma and Adobe XD; delivered wireframes,
prototypes, and user journeys that enhanced product usability.
• Interpreted complex client requirements and RFPs, leading the drafting of strategic technical and financial
proposals in collaboration with internal teams.
• Supervised content calendar planning, campaign execution, and social media performance analysis across
Instagram and LinkedIn, boosting brand engagement.
• Reduced malware incidents by 40% over 2 years by implementing Bitdefender and Kaspersky endpoint protection
across 100+ devices with automated real-time threat alerting.
• Managed full lifecycle of 200+ IT assets with barcode-tagged inventory at 99% accuracy, enabling data-driven
refresh planning that saved the company $30K in unnecessary capital expenditure.
• Authored 20+ user-facing SOPs and conducted training sessions on VPN, email setup, and printer
troubleshooting, reducing repeat support tickets by 30%.