System Support / IT Help desk
PIC - ZAK Solutions
Total years of experience :15 years, 7 Months
• Responsible for maintaining user security accounts for window servers including Desktop configuration
• Responsible for installing and configuring of windows 10 and MS Outlook and other applications
• Responsible for resolving technical problem with desktop computing systems and software
• Responsible for troubleshooting & Maintained and Microsoft outlook all company user.
• Responsible for providing computer support services both for software and hardware for an organization’s employees & Software Support all Clients
• Installing configuring and troubleshooting of printers, plotters, scanners
• Trouble shooting outlook issues and fixed and provide the solutions
• Configuring WIFI for smart phones and Laptops
• Configuring VPN connections for the clients
• Strong knowledge in BMC footprint applications
• Supports the acquisition of hardware and software as well as subcontractor services as needed.
• Develops and implements testing strategies and document results
• Performing routine audits of systems and software
• Applying operating system updates, patches, and configuration changes
• Email and outlook installation for users
• Remote Login and rectifying the users problems
• Trouble shooting Live link and Oracle, k2k, other applications
• Installing all Microsoft products and configuring
• Backup and Restoring data’s
• Solving printer and scanner problem issues.
• Experience with BMC Foot Print software assigning calls
• Visiting to the user desks and trouble shoot the issues and rectify the problem
• Attending Helpdesk calls and assigned to concern team
• Configuring mobile application IPhone with IOS and android supporting applications.
• Providing wireless connection and connecting Tablet and Laptop connections to the End users
• Rectifying the critical problems in Microsoft Outlook
• Installing and configuring applications and software’s
• Connecting and Testing of computer connectivity
• Installing OS in workstations
• Hardware and software trouble shooting and regular internet problems
• Trouble shooting compatibility issue in workstations like windows server 2008
• Installing and troubleshooting VNC viewer software’s on more than 55 pc’s
• Installing and fault find out for printers, scanner and plotters
• Periodically routine update of Antivirus software’s.
• Network Monitoring and Troubleshooting to Network Related Problems
• Installing all types of DSL connections to the available networks
• Scheduled Preventive maintenance for all the pc’s
• CPU mother board level electronic services done
• Giving remote support to users by using the tools like Remote desktop, team viewer etc.,
• Checking all nodes and workstations periodically for physical maintenance
Hardware and software troubleshooting and regular internet problems.
• Troubleshooting & Repairing of Network interface cards
• LAN implementation and troubleshooting including cabling setup.
• Resolving various issues related to patch and virus updating across the network.
• Managing windows server NT .4 windows 2003
• Files and folder level shared management
• Hardware supports such as workstations, server and Network cabling
• Griming RJ45
• Installing configuring Printers and scanners
• Checking and updates of all the system updates on weekly basis for users and servers.
• Maintain LAN and WAN and taking backup important files and data’s.
• Handle paperwork and documentation associated with troubleshooting and diagnosis
Checking and updates of all the system updates on weekly basis for users and servers.
Maintain LAN and WAN and taking backup important files and data’s.
Handle paperwork and documentation associated with troubleshooting and diagnosis