Customer Service Officer
Cupola Teleservices
مجموع سنوات الخبرة :13 years, 0 أشهر
- Resolve 700+ weekly customer inquiries via phone (inbound & outbound call), email and face to face consistently exceeding targets.
- Using CRM & AVAYA system for the customer data and daily reports.
-Provide support and join improvement based methods.
-Monitor all administrative functions as per requirement.
-Expertly handle customer problems and complaints, seek feedback and refer them to the appropriate persons.
-Follow up on pending issues and cases through e-mails, callbacks and coordinating with respective departments
-Handling customer complaints and providing appropriate solutions and alternatives within the limits.
-Building sustainable relationships and trust with customer accounts through open and interactive communication.
• Updating customer’s information database.
• Troubleshooting internet service issues and SIM cards problems.
• Handling customer complaints and providing appropriate solutions and alternatives within the limits.
• Follow up on customer’s cases.
• Follow communication procedures, guidelines and policies.
• Handling customer face to face.
• General Sales leads.
• Building sustainable relationships and trust with customer accounts through open and interactive communication.
• Providing accurate, valid and complete information using the right methods and tools.
BSc of Business Administration