Mohammed Eldawi

Assess infrastructure on a regular basis to ensure it continues to meet necessary demands.
Manage daily operations of the IT department.
Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction.
Coordinate the needs of in-house IT experts and remote employees, vendors and contractors.
Protected customer data form outside infiltration through encryption, secure data storage and other necessary means.
Assist with the installation of new hardware and software and help train employees on its use.
Configuration and support security tools such as firewalls (UTM, Next Generation), IPS, anti-virus, patch management, etc.
Manage and oversee department quotas.
Offer suggestions for possible upgrades and changes within the IT department.

Identifies and generates new ICT business opportunities to further improve market share and awareness by gaining an understanding of customers' ICT needs and promoting goods and services to these customers. Manage some key customer accounts.

KPI Performance indicator selection and analysis (CDMA)
3G CN Level II support for all CS (HLRe, MSCe and MGW)
3G CN platform system implantation, configurations.
Analyze and troubleshoot SS7, SIGTRAN signaling related problem.
Assisting the customer in problem analysis and resolution either independently or utilizing assigned resources.
Alarm analysis root cause, impaction and clear (avoid)
Extensive hands on experience of 3G CN Nodes (HLRe, MSCe and MGW) and SIGTRAN signaling

Managing the day-to-day operations of the Division.
Planning, recommending and implementing the ICTD program.
Guiding the development of fundamental change for the ICTD program to facilitate growth and financial strength.
Developing a written strategic plan for the program (covering finances, operations, marketing, staff development, communications and policy) with annual objectives.
Supervising internal and external communications.
Seeking opportunities to develop new revenue sources.
Developing contacts and partnerships with other organizations and individuals to increase awareness of the ICT and advocate on its behalf.
Identifying and cultivating volunteer support and involvement
Working with staff and volunteers to establish effective Intern Team.
Developing, implementing and ensuring that both teachers and classes are seeing both financial success, and positive student development (for Training Center).
Communicating with the performing ensemble to ensure that the program serves the company.

Third Generation (3G) Core Network:
ZTE 3G Platform Operations, Maintenance and Troubleshooting.
ZTE 3G Platform system configurations and support.
Analyze and troubleshoot SS7, SIGTRAN Signaling related problem.
Assisting the customer in problem analysis and resolution either independently or utilizing assigned resources
Communicating with other teams for the smooth operation of the network.

Operate and Support ZTE Smart Customer Care and Billing System (ZSmart) Portals (Admin, System, CSR).
Provide expertise on IT Billing and Provisioning Systems in general.
Establish the Wireless Billing and Provisioning requirements and follow up these with the IT department.
Ensure that the Billing, Interconnect, Resource Management System and related automated IT systems are up and operational 24 by 7.
Investigate Unallocated Calls reasons and ensure to resolve the cause and rate all.
Monitor disk storage and perform housekeeping and archiving for data and log files.
Generate monthly Invoices and make sure to be printed correctly.
Perform necessary audit procedures and fill in daily checklists on the Billing and Interconnect systems to ensure data integrity and no revenue leakage.
Define requirements for new services and products.
Create packages, discount plans, rating schemas.
Generate different reports on demand.
Set up different tariff plans for different products and services.
Design and implementation of ZSmart CSR staff training.

Manages the operation of LAN and WAN systems utilizing routers, connectors and servers.
Provides advanced technical support regarding the more complex and involved LAN and WAN problems.
System and Database backup (Oracle, MS SQL, Solaris, Windows 2003)
Support Web application using IIS 6.0
Support Cluster Service on both Windows Server 2003 and Solaris 9.
Supervises the implementation and maintenance of the Network Protocol TCP/IP, allocation, assignment plus IP address
Manages the IP addressing scheme, plus sub-netting and route summarization to optimize the system.
Coordinates and plans installation and maintenance of Cat5e (TIA568A-B) and cabling.
Supervises installation and maintenance of Virus Protection software for network servers.
Initiates performance standards and corrective measures to improve service quality and performance.
Reviews equipment performance analysis; gathers data; determines efficiency and submits reports.

Selection of appropriate network and computer parts.
Installation of appropriate Operating System and Application Software.
Network and Network Services Troubleshooting.
Provide hardware and Software assistances to all users.
Troubleshoot desktop applications.
Carry out periodic preventive maintenance.
Enter all complaints in complaints log database after support services issued.
Run the daily and periodic backup.
Review and update office applications.
Ensure that new staffs are setup on the server on their destined computer.
Implement and manage Exchange 2003 server mail system on Windows Server 2003.
Update machines with antivirus signature.