Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
Mohammed Sabir, Business Development - WPS Salary Program

Mohammed Sabir

Business Development - WPS Salary Program·Al Dahab Exchange

United Arab Emirates

Bachelor's degree, Computer Application

Work experience

Total years of experience: 16 years, 9 months

Business Development - WPS Salary Program

November 2017 - Present

Al Dahab Exchange

Dubai, United Arab Emirates

November 2017 - Present

 Generate WPS business by sourcing new retail & corporate clients.
 Maintain the existing customers and increase the quality of service level for the customers.
 Create proposals which can help in future business development of WPS program.
 Meet the monthly targets assigned and coordinate with the internal departments and branches for the support required for promoting the WPS services.
 Execute the WPS services in line with the regulations issued by UAE Central Bank and Ministry of Labour from time to time.
 Suggest policies to management where maximum WPS customers be converted to remittance customers.

Company industry:
Financial Services
Job role:
Sales

Supervisor Customer Service & Operations

July 2013 - September 2016

Mint Middle East llc

Dubai, United Arab Emirates

July 2013 - September 2016

 Lead a team of Customer Service, Fulfillment & Logistics Executives supporting a Customer base of 300, 000+ cardholders.
 Support on Open loop platform Mint Cards \[Payroll/Prepaid Cards, Union Pay and Master Card\], closed loop platform \[White label exchange house cards\] and customized debit cards.
 Responsible to ensure Employee KYC documents are being verified as part of due diligence.
 Handle complete migration cycle for the cards and pins of the customers.
 Take full responsibility of escalated unstructured and complex customer complaints and assuring satisfaction and resolution to the customer in the specific turnaround time.
 Coordinate with several internal departments to get the Cash disputes resolved within the TAT.
 Provide Technical assistance/guidance/training to team members (New & Existing) to ensure accurate feedbacks in the specific turnaround time.
 Hold daily/ weekly/monthly team meetings to keep team members motivated and informed of business operations.
 Create and implement strategic plans to meet short and long term objectives.
 Build organizational process flows to ensure smooth operations within different department and provide best service to the client.
 Perform necessary UAT as required upon any process change implementation.

Company industry:
Banking
Job role:
Support Services

Operations Coordinator - Cards

January 2012 - June 2013

Mint Middle East LLC

Dubai, United Arab Emirates

January 2012 - June 2013

 Process payroll/prepaid card applications from new / existing clients to enrol them for WPS program.
 Ensure all supporting customer documents are received from client to complete the KYC process and issuance of payroll/prepaid card.
 Follow up with clients for pending information or documents required for payroll/prepaid card processing.
 Coordinate with Exchange houses for smooth enrolment & migration of white label cards for their customers.
 Single point contact for queries on new account generation & migration for corporate and exchange house clients.
 Successfully tested and launched Mint online portal service for corporate clients and Exchange house clients.
 Ensure Mint portal access is provided for corporates and user accesses are defined as per the client requirement and are user friendly.
 Recognized for providing excellent customer service to clients in a timely and effective manner.
 Coordinate with internal card operations, customer service and fulfilment teams for processing and delivering services in a timely manner.
 Effectively coordinated with other departments in resolving business issues.

Company industry:
Banking
Job role:
Support Services

Operations Officer - Payroll

September 2010 - December 2011

Mint Middle East LLC

Dubai, United Arab Emirates

September 2010 - December 2011

 Validation and processing of payroll files in different platforms (WPS/ Non WPS/Exchange Houses).
 Process Disbursement, Rejection & Processed Files for the batch of Payroll.
 Reconcile and confirm the day to day processing.
 Updating the Customers the Status of the Payroll (through email/phone).
 Briefing Clients on WPS Procedures and SIF processing.
 Ensures the resolution of any escalated complaints/issues/discrepancies related to payroll.
 Perform necessary UAT as required upon any process change implementation.

Company industry:
Banking
Job role:
Support Services

Customer Service Representative

August 2008 - August 2010

Waseela Equity llc /Mint Middle East llc

Dubai, United Arab Emirates

August 2008 - August 2010

 Handle inbound calls for English, Hindi, Malayalam and Tamil languages.
 Handle Customer queries across all products (Payroll Cards, Payroll Accounts, NRE Accounts and Loans) by attending phone calls, emails or walk-in customers.
 Attending Customer complaints & resolving them as per the agreed SLA with the client.
 Keep a log of Customer follow ups which would require communicating with the various departments and close the same within the stipulated time frame.
 Reduce number of complaints by resolving customer’s problems on priority basis.
 Coordinate with relevant departments for cards and pins to be delivered to the customer as per the request.
 Received Best Performer title two times during the period.

Company industry:
Banking
Job role:
Customer Service and Call Center

Education

CVRU

June 2014

June 2014

Bachelor's degree, Computer Application

India

GPA (percentage): 70%

GPA (percentage): 70%

First Class

Skills

Microsoft Office Applications
Expert
Microsoft Office Applications
Expert
WPS
Expert
WPS
Expert
Customer Service
Expert
Customer Service
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Banking Operations
Expert
Banking Operations
Expert
SQL Database Management
Beginner
SQL Database Management
Beginner
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Team Work
Expert
Team Work
Expert
Communication and Interpersonal
Expert
Communication and Interpersonal
Expert
Customer Service
Expert
Customer Service
Expert
self-motivated
Expert
self-motivated
Expert
Microsoft Office Applications
Expert
Microsoft Office Applications
Expert
WPS
Expert
WPS
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Banking Operations
Expert
Banking Operations
Expert

Languages

English
Expert
Hindi
Expert
Tamil
Intermediate
Malayalam
Expert
Urdu
Intermediate
Arabic
Beginner

Training and Certifications

Training
HARDWARE A+ AND NETWORKING N+
APTECH COMPUTER EDUCATION
MS OFFICE
NIIT
CCNA Routing and Switching
Keltron