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Mohammed Tinku, IT Support Specialist

Mohammed Tinku

IT Support Specialist·Next cloudwave solutions

Saudi Arabia

Bachelor's degree, Information Technology

Work experience

Total years of experience: 3 years, 1 months

IT Support Specialist

April 2023 - October 2025

Next cloudwave solutions

Hyderabad, India •Hybrid

April 2023 - October 2025

• Infrastructure Management: Administered Microsoft 365 and Google Workspace
environments, managing user lifecycles, permissions, and security groups to
ensure seamless business operations.
• Automation Efficiency: Developed and deployed custom PowerShell scripts to
automate the employee onboarding process, successfully reducing setup time
from 3 hours to 45 minutes.
Company industry:
IT Services
Job role:
Information Technology

it support specialist

October 2022 - April 2023

Excelr solutions

Hyderabad, India •Hybrid

October 2022 - April 2023

System Administration: Managed and maintained a dual-platform environment consisting of Windows 10/11
and macOS systems, ensuring consistent performance and security across all user endpoints.
◦ Cloud Infrastructure: Administered Microsoft 365 and Azure environments, handling user permissions,
group policies, and license management for a large-scale workforce.
◦ Network Troubleshooting: Diagnosed and resolved complex connectivity issues involving DNS/DHCP,
LAN/WAN, and Wi-Fi 6 to ensure 99.9 percent uptime for both on-site and remote employees.
◦ Scripting Automation: Utilized PowerShell to develop custom scripts that automated repetitive tasks,
successfully reducing onboarding time from 3 hours to just 45 minutes.
◦ Endpoint Security: Deployed and monitored security protocols using CrowdStrike and managed mobile
devices (MDM) via Intune and Jamf to maintain strict data compliance.
Company industry:
IT Services
Job role:
Information Technology

IT Support Specialist

October 2022 - April 2023

Excelr solutions

Hyderabad, India •Hybrid

October 2022 - April 2023

• System Administration: Managed and maintained a dual-platform environment
consisting of Windows 10/11 and macOS systems, ensuring consistent
performance and security across all user endpoints.
• Cloud Infrastructure: Administered Microsoft 365 and Azure environments,
handling user permissions, group policies, and license management for a large
scale workforce.
Company industry:
IT Services
Job role:
Information Technology

Education

St martin's engineering college

January 2024

January 2024

Bachelor's degree, Information Technology

India

Sri Chaitanya jr College

March 2020

March 2020

Diploma, mpc

India

GPA (percentage): 82%

GPA (percentage): 82%

Vivek high school

March 2018

March 2018

High school or equivalent, schooling

India

GPA (percentage): 77%

GPA (percentage): 77%

Skills

Web Development
Expert
Web Development
Expert
JavaScript
Expert
JavaScript
Expert
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MICROSOFT WINDOWS
Intermediate
MICROSOFT WINDOWS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
POSITIVITY
Intermediate
POSITIVITY
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
PYTHON PROGRAMMING LANGUAGE
Intermediate
PYTHON PROGRAMMING LANGUAGE
Intermediate
WEB DEVELOPMENT
Intermediate
WEB DEVELOPMENT
Intermediate
COMPUTER PROGRAMMING
Intermediate
COMPUTER PROGRAMMING
Intermediate
FLUX REACT JS
Intermediate
FLUX REACT JS
Intermediate
BUSINESS REQUIREMENTS
Intermediate
BUSINESS REQUIREMENTS
Intermediate
RESTFUL API
Intermediate
RESTFUL API
Intermediate
SCALABILITY
Intermediate
SCALABILITY
Intermediate
SOFTWARE DEVELOPMENT LIFE CYCLE
Intermediate
SOFTWARE DEVELOPMENT LIFE CYCLE
Intermediate
SPRING BOOT
Intermediate
SPRING BOOT
Intermediate
SQL PROGRAMMING LANGUAGE
Intermediate
SQL PROGRAMMING LANGUAGE
Intermediate
ACTIVE DIRECTORY
Intermediate
ACTIVE DIRECTORY
Intermediate
AUTOMATION
Intermediate
AUTOMATION
Intermediate
CLOUD INFRASTRUCTURE
Intermediate
CLOUD INFRASTRUCTURE
Intermediate
COST MANAGEMENT
Intermediate
COST MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
GOOGLE WORKSPACE
Intermediate
GOOGLE WORKSPACE
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
MICROSOFT AZURE
Intermediate
MICROSOFT AZURE
Intermediate
MICROSOFT WINDOWS 10
Intermediate
MICROSOFT WINDOWS 10
Intermediate
SERVICENOW
Intermediate
SERVICENOW
Intermediate
Java
Intermediate
Java
Intermediate
BIOMETRICS
Intermediate
BIOMETRICS
Intermediate
CERTIFIED HOSPITALITY TECHNOLOGY PROFESSIONAL
Intermediate
CERTIFIED HOSPITALITY TECHNOLOGY PROFESSIONAL
Intermediate
CLOSED CIRCUIT TELEVISION SYSTEMS CCTV
Intermediate
CLOSED CIRCUIT TELEVISION SYSTEMS CCTV
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
MICROSOFT 365
Intermediate
MICROSOFT 365
Intermediate
MICROSOFT WINDOWS SERVER ADMINISTRATION
Intermediate
MICROSOFT WINDOWS SERVER ADMINISTRATION
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
SECURITY SYSTEMS
Intermediate
SECURITY SYSTEMS
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

Languages

English

Beginner

Telugu

Native Speaker

Training and Certifications

Certifications
Microsoft Certified — Azure Administrator Associate (AZ 104) TIL® 4 Foundation CPD
Foundation CPD — ITSM
Microsoft Certified — Azure Administrator Associate (AZ-104)
AWS Certified developer - Associate
Java programming certified
Python Programming
Java Programming
BTECH ST

Hobbies and interests

Gymnastics and learning new things