محمد يعقوب

• Delivered elevated customer experiences before and after sales, consistently contributing to team KPI
achievement.
• Identified and closed new business leads valued at AED 100, 000+ on multiple occasions, significantly
exceeding targets.
• Developed strategic client management plans under the interior design scheme, building long-term
relationships with high-value accounts.
• Fulfilled key-holder responsibilities including store opening/closing, cash handling, and financial reporting.
• Supported day-to-day showroom operations including customer relations, team management, stock
management, and visual merchandising.
• Analyzed stock levels and sales data, presenting actionable insights to senior management to drive
operational decisions.
• Proactively generated new business through targeted prospecting and lead acquisition strategies.

• Managed departmental budgets and sales targets in line with the annual business plan, with special focus
on increasing ATV and conversion rate.
• Ensured targeted sales per square foot and ABS metrics were consistently achieved.
• Supervised end-to-end stock management including receiving, merchandising, and shrinkage control.
• Designed attractive window and floor merchandising displays, increasing daily footfall and brand visibility.
• Maintained accurate pricing on shelf displays and ensured proper visual merchandising standards across
the department.
• Provided category teams with product feedback (continue/discontinue/new arrivals/seasonal) to optimize
assortment planning.
• Facilitated smooth daily store operations including opening/closing, stock counting, and cash reconciliation.

*Responsible for maintaining high end customer service to maximize the given Targets.

*Special focus to increase Average basket size, Average basket value and Average retail price.

*Maintaining daily and weekly sales reports and rendering same to the all the levels of management when required.

*Ensuring proper visual merchandising at store as per standard operating process.

*Ensuring accurate pricing and communication on the shelf trackers all the time.

*Facilitated smooth store operations performing daily opening & closing functions, including stock counting, cleaning and cashing up.

*Designed attractive window and floor merchandising display to increase daily footfall.

*Evaluated data on stock levels, customer’s sales and other factors, assessed trends and reported findings to help senior management make effective operational decision.

*Supervise end to end stock management including examining incoming inventory, merchandising shelves and preventing shrinkage.

• Delivered high-quality customer service in a high-volume retail environment, resolving complaints and
maintaining satisfaction standards.
• Built strong product knowledge to assist customers effectively and support upselling initiatives.
• Collaborated with sales team to achieve store targets and support daily operations.

• Ensure we meet the targets set by senior management in both MTD & YTD
• Main initiates for the growth strategies included category rationalization and focus category efforts, which isolated promoted. Focus activities also include new product launches and follow up activities Creation of Sales Budget and Overall Sales Plan for the department.
• Driving team and ensure to keep them motivated, also provide training to new joiness on company SOP & product knowledge.
• Ensure showroom merchandising is maintaining as per company standard

• Special focus of cross selling and link selling to increase ATV & ABS.
• Department Operations-Optimum Inventory, ensure timely stock indent is raised.
• Job-role includes category management activities like ensuring minimum stock outs and keeping a check on store standards of cleanliness and housekeeping.
• Continuous performance reviews of staff and help them improve on weak areas.
•New product information communication to all trainees.
•Motivating the team & focusing on achieving targets and Identifying developmental needs of juniors.
• Setting high benchmarks in Quality of Customer Service.