SHOP MANAGER
AZADEA (BERSHKA AVENUES)
Total years of experience :23 years, 0 Months
Assign employees to specific duties
Responsible for work schedule, controls break periods, working hours and vacation
Follow up on inventory levels, and order merchandise
Control stock level
Work on negative stock
Work on the margin
Ensure proper store image
Train and educate staff
Delegate responsibilities between staff
Responsible for meeting all budgetary items, such as personal expenses and sales.
Responsible for the operation of store, such as inventory control and maintenance
Answer customer’s complaints and inquiries
Open, close the store and insure locked and secured stores.
Sell merchandise
Work on P&L report
Order Merchandise
Make Special cuts according to the market needs
Business trip to Inditex (Spain) to choose Ramadan, ADHA and FW14 collection
Leadership Responsibilities:
•Effective talent selection, training, coaching, motivating and recognizing
• Writes and delivers quarterly check-ins, individual development plans and annual performance reviews for team
• Addresses poor performance. Initiates, administers, and follows up on corrective action
• Sets, monitors, follows up on productivity goals for the store team
• Creates and fosters a culture that ensures the customer is the focus of all activities
• Ensures service, merchandising, and operational standards are met through company-defined practices and
processes
• Monitors, maintains and follows company policies and procedures
• Accountable for a safe store environment where all Sellebrities actively prevent loss and minimize risk
• Accountable for meeting store compliance audit requirements
• Performs additional managerial duties as necessary
Functional Responsibilities:
•Develops business strategies and delivers results for the store through managing merchandising, visual, operations,
finance, human resource initiatives
•Makes strategic business decisions based on long and short-term objectives and global perspective ensuring alignment to company initiatives
• Uses strong decision quality and discretion in establishing business objectives and in driving and delivering results
• Creates both the leadership team and Sellebrity schedules in support of business needs
• Manages and measures progress and results against key targets
• Embraces company-driven promotional and marketing campaigns that support the brand
• Partners with store leaders to action plan from customer survey feedback and responds to and takes action on customer concerns
• Directs store leaders on critical human resource decisions and staffing for the store
• Accurately assesses individual leader performance providing the appropriate level of performance feedback
• Stimulates growth in self and others through coaching, training, and development conversations
• Sets a compelling vision and manages successes and failings along the journey in a highly collaborative fashion
• Builds a credible succession plan with a strong talent pipeline
• Retains and personally mentors great Sellebrity team members
•Franchiser Training in Old Navy Head Quarter in San Francisco for one week
•Operational Training in Old Navy Shops in Sacramento for two weeks
- Responsible for the overall operations of a retail store, including customer service, productivity, profitability, training and developement of staff and control the security, expenses and shortage.
- Accountable for using all available resources such as time, materials and poeple to meet store objectives.
- Assigns employees to specific duties.
- Responsible for work schedule, controls break periods, working hours and vacation.
- Follow up on inventory levels, and orders merchandise.
- Control stock level by system
- Work on the margin .
- Ensure proper store image.
- Train and educate staff.
- Delegate responsibilities between staff.
- Responsible for meeting all budgetary items, such as personal expenses and sales.
- Responsible for the operation of store, such as inventroy control and maintenance.
- Answer customer's complaints and inquiries.
-Dealing with suppliers.
-Purchasing and ordering goods.
-Merchandising.
-Marketing deals.
Developing and maintaining marketing strategies to meet agreed company objectives
Manage all aspects of print production, receipt and distribution
Maintain professional internal and external relationships that meet company core values
Effective marketing campaigns
- Handled all customer related matters.
- Managed a team of customer service representatives and cashiers.
- Implemented a customer service systems.
- Coordinated with all the other departments.
- Achieved planned sales' targets.
- Responsible for all the branch.
- Managed the airport staff.
- Did all RTVs and transfers.
- Inventory of the branch.
- Regular daily tasks.
- Letter of recognition from the Regional Purshase Manager for immediate increase in sale of airport branch since my arrival.
- Regular daily tasks.
- Bought product for the store.
- Sourced proper products with higher margins.
- Hired and trained all sales staff.
- Managed bookkeeping and accounting.