Mohammed Younus

Responsible & Accountable for IT design, installation and management.

Member of the executive committee and responsible for planning, organising, budgeting, projects and programmes.

Responsible for continuous improvement and operational functions. Produce reports and presentations for Bi-monthly executive committee meetings, attend conferences.

Professional Qualifications: Skills 1, Skills 2, Skills 3, Equality & Diversity

Management of Health, Safety and Environment
Roles and Responsibilities design
Compliance to OHSAS 18001 and ISO 9001/14001
Audits and Inspections
Training and development
Designing risk assessments; control measures; safe working methods
Hazard mapping
Job design
Civil/criminal accident investigations
Rehabilitation
Waste management
Facilities management
Manage building contractors (CDM)
Liaison with HSE/local government Inspectors.

Professional Qualifications: Health and Safety 1, Health and Safety 2, Health and Safety 3, Occupational Health, Occupational Health and Safety Diploma.

Virtualisation - Tested & delivered pan-European virtual office solutions using VMware, Cloud, Citrix, RSA Security/VPN, Zenprise for accessibility using a mobile device & 3rd Party machinery. Delivery of commercial partnership for cloud based services.

4G Programme - Executed regression and live testing of 4G functionality & applications. Working alongside project/programme managers, radio teams & directly with the project test principal. Liaised with software suppliers & technical teams highlighting defects for rectification, updated project plans and provided data for daily board level discussions.

Service Management/Infrastructure Services - Responsible for optimising a portfolio of service solutions. I worked with support teams defining service mappings and streamlining processes.

Desktop & Infrastructure Support - 3rd Line Support and interactions with Microsoft, IBM, Citrix & other software suppliers, Active Directory Domain Administration & implementation of middleware. Created custom software using scripts for mass processes - savings of £12m+

O2 Wifi Service Management Lead - Worked with NOC, delivery managers & commercial teams to coordinate a buy out of a 3rd party & re-organise the business structure. Designed and delivered a custom service protection solution.

Transformation project ITIL V2 to ITIL V3 - Responsible & accountable for re-alignment of business units and delivery of an online service solution. Succeeded in reducing interaction costs by 80%.

Access Control - Working with the IT Security/System Governance teams. Responsible for designing & delivering SOX compliant customised accesses. I delivered efficiency savings in excess of £20m.

Internal feedback Process - Responsible for management & delivery of an online solution for internal feedback to reduce cost to serve, EBIDTA, churn and increase customer satisfaction.

Contact Optimisation - Business analysis of current models and re-design/re-shape into a long-term strategic solution. I managed the roadmap and succeeded in implementing a strategic solution, delivering efficiencies of £20m+ year on year.

Worked on several commercially sensitive (non-disclosure agreement) projects/programmes:
- Project Steering Committee - Health checked projects & conducted post implementation reviews
- Secure email - Delivered a secure email system.
- Single sign-on - Managed creation of bespoke software and customisations to allow single sign-on to multiple systems. Delivered commercial savings in excess of £20m year on year.
- Managed projects to outsource work to 3rd parties & internationally. Savings of £50m.
- Strategic partnerships - Delivered key partnership agreements which increased market share and penetrated new markets.

As a technical relationship manager my duties involved consultancy, business analysis, solutions designing, project management, process improvement, fault/problem management.

Duties and practices include:

• Delivered an IT system multi-nationally saving £25m+ year on year.
• Produced MI data and board level reports for operational planning and revenue maximisation. Recognised for engineering change, driving down the top 10 OFCOM/regulator escalations.
• Strategy & resource alignment to IT & Customer Service roadmaps.
• Developed and maintained multi-level relationships with partners & key stakeholders. Delivered automated self-serve processes, saving £5m+.
• Wrote business cases and designed tactical/strategic solutions. E.g. Designed a process to capture key words and auto-respond to emails, directing them to a self-serve solution on the website. Savings of 30+ FTE and £1.1m year on year.
• Educated international partners and third parties on O2’s communication (Tone of Voice) and designed work-streams for quality assurance.
• Conducted system testing; risks & issues management and contingency planning
• Shaped the business model by producing governance processes, business continuity routes for service affecting issues and change control processes.
• Engineered cross-functional integration activities and design reviews, translated into architectural/functional design specifications.
• Hosted events with partners to share best practice. Recognised for designing a solution for a third party which was deployed to their estate improving their productivity ten-fold.