Senior business Analyst
Allied Enterprises
Total years of experience :14 years, 6 Months
• Successfully developed and implemented a comprehensive software solution for both academic and military studies, catering to the specific needs of MOI police students.
• Established and communicated clear success criteria and Key Performance Indicators (KPIs) for the project, ensuring alignment with organizational goals.
• Created detailed Business Requirement Documents (BRD), System Requirements Specifications (SRS), and Functional Requirement Documents (FRD) along with user stories, capturing all stakeholder needs and functionalities.
• Gathered and analyzed business requirements through stakeholder interviews and workshops, ensuring effective implementation of the project as per business objectives.
• Translated business requirements into clear and concise functional and technical specifications, facilitating smooth development and implementation within Agile methodologies.
• Collaborated effectively with individuals at all levels of the organization to drive change, providing support and coaching to senior leaders, managers, and project teams.
• Led change management activities with cross-functional teams and stakeholders, ensuring understanding, acceptance, and successful adoption of the new system.
• Identified and implemented automation opportunities to improve efficiency and reduce manual work.
• Assisted in User Acceptance Testing (UAT) by writing and executing test cases from a business perspective, ensuring the system meets user needs.
• Gathering requirements from different stakeholders.
• Participating in multiple projects without risking the productivity and deadline Ensures project development, implementation and deployment complies with all IT Standards as defined in the IT Quality Management System (IT QMS)
• Building change management plans and integrating change management activities into the overall transformation project plan.
• Measure and monitor progress at clearly defined points in the process to ensure change activities are aligned with transformation objectives, delivered on time, and meet or exceed expectations
• Providing direct support and coaching to front-line managers and supervisors as they help their direct reports through transitions
• Proactively identify improvement opportunities and enhancements
• Work with and influence individuals at all levels of the organization to drive change; support and engage senior leaders, coach managers, supervisors and project teams, evaluate and ensure stakeholder readiness
• Lead change management activities with cross functional team members and stakeholders to understand, manage and reinforce change throughout transformation life-cycle
• Ensures the objective, scope, constraints and deliverables for the project are clearly defined to ensure Success Criteria are met
• Establishes and communicates Success Criteria and corresponding Key Performance Indicators for the project
• Ensures effective communication and conflict resolution with all project stakeholders, Steering Committee Members, and team members
• Define, Develop and Deliver end to end Change Management process
• Support the design, development, delivery and management of change communications across the organization
• Ability to handle detail-oriented work while meeting schedules and deadlines.
• Ability to develop and follow through on plans for both simple and complex projects.
• Take a hands-on approach to developing and maintaining Vendor Relationships.
• Work collaboratively with stakeholders to create an overall architecture and strategy for learning program for the MOE. Lead efforts to identify, troubleshoot, and resolve LMS-related system issues. Help identify and prevent problems before they occur.
• Creating the Business requirement document - BRD
• Creating the System Requirements Specification ¬¬- SRS
• Ensure functionality of the LMS in the areas of registration, notification, administration of training operations, assessment and resource management
• Gathering business requirements and ensure implementation of the projects as per business needs
• Assist the process of defining Service Level Agreements with business.
• Coordinate with different departments in MOE to identify the business enhancements
• Contributes to completion of learning programs or projects that impact internal customers
• Assist in testing the delivered system in UAT environment from business perspective (Sanity Test or smoke Test)
• Provide training to business users after delivered the new enhancement
• Provide different level of training (Technical & Functional) for MOE Serves desk (L1, L2 & L3) to confirm they are able to analyses the Incident ticket and provide the quick respond and solution.
• Participate in provide all the Technical details that required in the integration solution.
• Quickly understands the business issues and data challenges of client's organization and
industry.
• Assists in enforcement of project deadlines and schedules.
• Develops functional specifications and system design specifications for client
• Performed Requirement Analysis by gathering both Functional and Non-Functional Requirements based on interactions with the Business User team to collect the Business Requirements, Processes and the Data Requirements for CRM implementation.
• Involved in JAD sessions with Business, requirement understanding, Solution Designing, Data Modeling, Data Migration as well as conducting end-user training.
• Build the organization’s role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization’s hierarchy.
• Performing the Risk Analysis and Cost Assessment for the Project implementation.
• engagements.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Own the E2E developer experience for consuming Experian resources (APIs) to build services and solutions on top of Experian capability.
• Create and manage tools and resources to help move developers quickly from discovery through to adoption of Experian APIs
• creating objects, fields, Record Types, workflows, approval processes, Escalation rules, Assignment rules, validation rules, Email services, data migration activities, custom page layouts, custom fields and other standard functionality.
• Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes.
• Work with a core modeling team to create a logical data model
• Work with technology leads to create REST API and message templates
• reviews and ensuring quality solutions are built and tested.
• Understanding of middleware technologies desirable (eg SOAP/XML, APIs)
• Handling the QA for the API software and testing roles scenario for Business Analyst, Business Owner, Developers
• Responsible and accountable for the end to end management of the application lifecycle in the run state which includes hosting, data bases, licensing, development (enhancements and integrations), testing, release management, performance monitoring, security, back-ups, remediation and automation.
• Responsible and accountable for the release cycle which includes scheduling, coordinating and the management of application enhancement and releases. The releases inclusive of application updates, operating system patches, security improvements, hardware upgrades, and small to medium Projects.
• Responsible for implementing release processes for the progression of code in the development, test, and production environments.
• Collaboration and management of all the participants and resources, including L2 & L3 teams that are involved in the application(s).
• Monitoring of application development which is part of projects, and support of developers and testers in the build dev/test environments.
• Proficient use of tools such as Remedy, InTouch, ALM & TFS to manage support and application releases as required
• Work with the Business Systems Sustaining Governance to improve the software engineering processes and practices associated with continuously building, deploying, and updating of the application software and environments.
• Provide a leadership role in ensuring both L2 and L3 teams are adhering to ADM best practices, processes, and methodology and development tools, including but not limited to adherence of SLB application maintenance and security guidelines.
• Continuous monitoring of the application performance to ensure that the end users are being optimally serviced.
• Improving application performance and reducing time to market through the adoption of automation.
• Remediating the application based on ticket analysis and improving the end user experience.
• Ensuring the knowledge management and application documentation is updated systematically and periodically including but not limited to functional workflows and new enhancements.
• Managing integrations with other applications.
• Responsible for implementing a comprehensive and rigorous requirement gathering and robust testing process.
• Responsible for user training
• Responsible for the security of the application including Business Continuity and Disaster Recovery plans and implementation.
• Actively manage the relationship with the service providers for software development and infrastructure support
• Participate in the quarterly review with service providers to contribute towards constant
• Collect the business requirement from the stakeholder and doing analyzing and collaborate with the developer team
• Perform the major testing for the application after received from the developer team.
• Handle the project for the UAE Ministry of education for upgrading the education for E-learning system.
• Giving the special training for 1600 Teachers belong to the MOE in 300 government schools for Curriculum ( English, Arabic, science and Mathematics)
• Support the teachers in Support the teachers in inquiry the E-Ticket, emails and the call center.
• Support the coordinators in the schools in monitoring the teachers in exams and grades using the E-Leaning system.
• Doing Quality assurance and manual testing for system.
•Provide prompt and courteous technical support to customers via phone and e-mail.
•Assist with all facets of Technical Support by helping to identify customer issues by isolating and resolving the issue or by proper escalation.
•Troubleshoot the customers support request using the available tools and resources while following the appropriate processes and procedures.
•Provide proper diagnosis and resolution to the customer.
•Keep accurate notes and details on customer support requests.
•Communicate with staff members regarding current/ongoing issues.
•Be available to work either a second or third shift and participate in a rotating on-call list in order to provide 24x7 support.
•Participate in the creation and maintenance troubleshooting and testing procedures.
•Participate in the creation and maintenance of training materials and documentation for technical support staff.
•Document software problem defects for review and corrective action.
•Meet with internal teams to provide the customer's perspective on products and services.
•Troubleshooting of internet connections problems and creating them depending on the connection method used (ADSL, Cable Modem, IWAN, GPON)
•Configure modems and routers (Aztech, Siemens, Linksys and Alcatel Lucent).
•Configuring Wireless and wireless security for etisalat’s routers.
•Configuring etisalat’s 3.5G routers and USB modems.
•Configuring network IP address, Proxy, Gateway.
•Demonstrated high quality, result-driven, prompt and professional customer service to instill confidence in technical advice and direction.