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Mohammed Zahed Ali, Manager IT Operations

Mohammed Zahed Ali

Manager IT Operations·Badael Company

Saudi Arabia

Master's degree, MBA Systems

Work experience

Total years of experience: 24 years, 11 months

Manager IT Operations

December 2022 - Present

Badael Company

Riyadh, Saudi Arabia

December 2022 - Present

Company industry:
Manufacturing
Job role:
Information Technology

Group IT Manager

November 2018 - Present

Abdulaziz and sons Al-Rashed trading and contract

Riyadh, Saudi Arabia

I found this job using Bayt.com

November 2018 - Present

-Applications: GP
-IT Infrastructure
-IT Budget plan
-IT SOP implemented
-Security measures for threats such as Ransomware
-Hardware Inventory plan
-Office 365 implemented all over the company
-G Suite implemented all over the company
-Domain implemented
-VM Ware sphere implemented & Managing
-Fortinet Firewall implemented
-Sonicwall Firewall implemented
-Sophos End Point solution implemented
-Malwarebytes implemented
-Managing SLA's
-Managing Vendors for procurement
-Managing IT staff
-Windows servers, Switches, Firewalls managing
-System administration
-Reporting
-IT inventory
Company industry:
Civil Engineering
Job role:
Information Technology

It Manager

August 2016 - August 2017

EQUINOX Global Investment

Doha, Qatar

I found this job using Bayt.com

August 2016 - August 2017

-Applications: Navision, Tally, Retail Pro
-IT Infrastructure from no where designed, proposed
-IT Budget plan
-IT SOP implemented
-Security measures for threats such as Ransomeware
-Hardware Inventory plan
-Domain implemented
-VM Ware sphere implemented to secure old servers
-Fortigate Firewall implemented
-Trend Micro End Point solution implemented
-ERP AX vendors evaluation done to short list vendors
-New website for North Gate Mall
-Retail Pro POS software implemented
-Managed bachups
-Managed SLA's
-Managed vendors
-Managed IT staff
Company industry:
Retail & Wholesale
Job role:
Management

IT Manager

July 2014 - July 2016

Salman Abdullah bin Saedan

Riyadh, Saudi Arabia

July 2014 - July 2016

Designed and implemented complete IT setup for SABS new office
o Network setup
o IT Policies and Procedures
o IT Strategic Plan
o ERP Microsoft dynamics AX/GP
o Firewall
o Corporate Kaspersky anti-virus
o Implemented Payroll system as per Saudi labor law
o Integration payroll with MS AX dynamics
o Attendance system
 Connectivity between branch and H.O through public IP address
o Door access control
o Avaya IP telephonic system
o Corporate lease line of 4 MB
Managing and implementing IP-Telephone System -AVAYA system and connect 3 Branch, and Full INTEGRATED telephone Server with MS Dynamic CRM Server .
Implementing the MS Dynamic CRM in coordination with the Director of Sales for our RealEsate marketing Company.
Implementing the MS Dynamic AX and Managing the Accounting systems and providing all ongoing technical support in coordination with Financial. Dept.
Managing, maintaining, and building new website for the company & email system.
Evaluate, plan and delivery IT Business solution in coordination with Top management need and end users and Managing all business division, IT activities and providing full support .
Managing day-to-day activities in IT department and preparing yearly IT budget plans.
Evaluating, updating and preparing IT policies and procedures.
Evaluating, recommending and presenting new IT tech. to improve operational productivity.
Analyzing and negotiating contracts and acquisition of IT products and/or services.
Managing many internal Projects (, Inventory Item Coding, ERP, CCTV etc...).
Installing windows 2003, 2007 and 2012 server and set users' permissions within active directory. Developing guidelines for internet and email system rules and usage.
MS SQL Database administration, reporting design for MS GP & MS CRM.
Company industry:
Real Estate
Job role:
Information Technology

IT Manager

November 2009 - July 2014

Saks Fifth Avenue (Fashion Village Trading)

Riyadh, Saudi Arabia

November 2009 - July 2014

 Entrusted with the responsibility for managing the end-to-end infrastructure and operations for of the organization, entailing critical production systems, data management, e-mail management, network services, internet services, helpdesk management, virus protection, security, license management, domain setup, data backup and restore, asset management, procurement of computers and other office equipment.
-ERP Infinity maintenance
-Perpetual Stock Take through ERP infinity application
-Reports generated through ERP Infinity as per departments requirements
 Accountable for design, creation and implementation of IT & Systems. Drive the entire project management activities for Hardware/ Networking Projects including requirements gathering, analysis and final execution of projects in association with dedicated project team members.
 Installation, updating, trouble shouting of the Point of Sale Machines and ERP Software.
 Working on SQL SERVER 2000 database and generating reports using Report manager and designing new reports using Seagate Crystal Reports.
 Replication Servers trouble shooting and monitoring the data is synchronize on both the servers correctly
 Creating views and reports using Enterprise Management
 Maintaining database, Accessing Tables using SQL Server Enterprise Manager Console.
 Maintenances of Microsoft SQL Server (Import & Export of Data, Backup and Restoring of Data, Creating Reports as required by Management.)
 Working on Crystal Reports Crystal8 and Crystal9 using database SQL Server 2000.
 Maintaining and trouble shooting Exchange Server 2003 and clients and Active Directory Services, DNS.
 Maintaining User and Creating Users Accounts in Microsoft Outlook and maintains the sizes of the Mail Boxes and Backups of all users Mail Boxes.
 Ensuring Servers and Networks running properly on day to day basis.
Company industry:
Retail & Wholesale
Job role:
Management

IT Manager

January 2008 - November 2008

CERCON General Contracting

Saudi Arabia

January 2008 - November 2008

• work out current and future IT needs by consulting with people at all levels about the current work systems and deciding how improvements could be made
• Using Microsoft Great Plains ERP Application
• Network and Security issues are handling smoothly.
• Monitoring department staff and assigning tasks.
• Submitting Weekly activity report to management.
• analyzing the information needs of an organization and develop technological solutions to satisfy those needs preparing or direct IT policy and plan strategy development
• directing activities to select and install major IT facilities
• oversee the provision of training for users and clients
• direct the integration of IT operations, computer hardware, operating systems, communications, software applications and data processing
• work out priorities for systems developments, maintenance and operations
• controlling the security aspects of IT systems
• Providing advice to other senior managers and boards on IT issues and planning.
Company industry:
Construction & Building
Job role:
Management

IT Manager

September 2003 - September 2007

Al Gihaz Co.

Riyadh, Saudi Arabia

September 2003 - September 2007

Projects Implemented:

1)ERP Application of Microsoft Great Plains has been implemented.
2)Saudi Postal Data Project.
3)CITRIX using to connect ERP Applications remotely.
4)Restructured the whole Network with fibre technologies.
5)Wirelss Network Environment for outsider guests using authentication.
6)Rules and Policies implemented to maintain complaints of users.
.............................................................................................

Overall Responsibilities:

work out current and future IT needs by consulting with people at all levels about the current work systems and deciding how improvements could be made
analyzing the information needs of an organization and develop technological solutions to satisfy those needs
preparing or direct IT policy and plan strategy development
directing activities to select and install major IT facilities
oversee the provision of training for users and clients
direct the integration of IT operations, computer hardware, operating systems, communications, software applications and data processing
work out priorities for systems developments, maintenance and operations
controlling the security aspects of IT systems
providing advice to other senior managers and boards on IT issues and planning.
..............................................................................................

Technical Responsibilities:

Customizing ERP Applications using VBA, SQL Server and Crystal Reports.
Troubleshooting Exchange Server, ISA Server. Fax Server
Company industry:
Industrial Production
Job role:
Management

Technical Manager

March 2003 - August 2003

CompuSoft Co. Ltd

Riyadh, Saudi Arabia

March 2003 - August 2003

Working in developing solutions for Microsoft Great Plains Business Solutions, my job included: Analyzing customers’ current systems, defining their requirements and systems’ drawbacks and then developing business solutions to meet these requirements and overcome the drawbacks. Developing the solutions included:
• Defining inputs, outputs and work-flows.
• Creating modules and class modules to handle business logic and rules.
• Combining developed solutions with ERP Microsoft GPS Business Solutions.
My job also included using Microsoft Excel 2000/XP VBA for creating VB script that will enable the data to move between Excel Sheets and SQL Server databases and for reports Crystal Reports 8.5.
Company industry:
IT Services
Job role:
Management

Programmer

September 2000 - January 2003

Atallah Systems Ltd.

Riyadh, Saudi Arabia

September 2000 - January 2003

I have worked as Programmer Analyst.
my part of work was to designing, developing and impementations. using Oracle D2K, VB6.0, as Front-End and Oracle Ver 8.0, 8i, 9i SQL Server Ver 7/200 as Back-End and for Reports using Crystal Reports.
Company industry:
IT Services
Job role:
Other

Tranee Programmer

July 1998 - January 2000

OpelSoft Software Solutions (India)

India

July 1998 - January 2000

Worked as Tranee for 1 year after that i worked as Programmer Designing, Developing and Testing under tight schedule our target was to complete the project before dead line.
Company industry:
IT Services
Job role:
Other

Education

Periyar University

September 2009

September 2009

Master's degree, MBA Systems

India

EXIN

July 2009

July 2009

Diploma, ITIL Foundation Ver 3

India

GPA (point): 1 out of 4

GPA (point): 1 out of 4

ITIL FOUNDATION

Microsoft

January 2003

January 2003

Bachelor's degree, MCSE

India

GPA (point): 1 out of 4

GPA (point): 1 out of 4

Bachelor of science in computer

Global Quest

September 2001

September 2001

Diploma, PGDCA

India

Oracle 7.3, D2K, Visual Basic 6, SQL Server 7, 2000

Riyadh

February 2001

February 2001

Diploma, MCP (Desktop Application in Visual Basic)

Saudi Arabia

GPA (point): 1 out of 4

GPA (point): 1 out of 4

Indian Institute of Profession Studes

May 1999

May 1999

Bachelor's degree, Bsc in Computers

India

Skills

Microsoft Office
Expert
Microsoft Office
Expert
IT Management
Expert
IT Management
Expert
ERP
Expert
ERP
Expert
SOP
Expert
SOP
Expert
IT Infrastructure
Expert
IT Infrastructure
Expert
Oracle V 7.3 / V 8.0 / V 8i / V 9i
Expert
Oracle V 7.3 / V 8.0 / V 8i / V 9i
Expert
Microsoft SQL Server 7.0 / 2000
Expert
Microsoft SQL Server 7.0 / 2000
Expert
MS Visual Basic V 5.0 / V 6.0
Expert
MS Visual Basic V 5.0 / V 6.0
Expert
Developer 2000 V 6.0 / V 6i
Intermediate
Developer 2000 V 6.0 / V 6i
Intermediate
ASP V 3.0, IIS 4.0, VB Script / Java Script, Com / Dcom,HTML DHTML, MS-FrontPage
Expert
ASP V 3.0, IIS 4.0, VB Script / Java Script, Com / Dcom,HTML DHTML, MS-FrontPage
Expert
MS Exchange Server 2000, 2003
Intermediate
MS Exchange Server 2000, 2003
Intermediate
ISA Server 2000, 2004
Intermediate
ISA Server 2000, 2004
Intermediate
Crystal Report Versions 7,8.5,9,10
Expert
Crystal Report Versions 7,8.5,9,10
Expert
IT INFRASTRUCTURE
Expert
IT INFRASTRUCTURE
Expert
ERP
Expert
ERP
Expert
SOP
Expert
SOP
Expert
IT Infrastructure
Expert
IT Infrastructure
Expert
Microsoft Office
Expert
Microsoft Office
Expert
IT Management
Expert
IT Management
Expert

Languages

English
Expert
Arabic
Intermediate
Hindi
Expert
Urdu
Expert

Training and Certifications

Certifications
ITIL Foundation
ITIL
Jul 2009 - Jul 2009

Hobbies

  • Playing Games
    I have interest in playing cricket, reading history,