IT Analyst
Tata Consultancy Services
Total years of experience :22 years, 6 Months
Working as a Project lead in one of most crucial products of Ericsson I/O products. Project involves design and third line support for Ericsson’s APG40 hardware and software.
Administrative Role: Managing a team of 7 members at onsite and offshore, and reporting directly to the Program manager.
Technical Responsibilities:
•Responsible for upgrade from Windows NT to Windows 2003 of APG40 worldwide.
•Handling complex Windows Server 2003/NT trouble reports.
The Trouble reports are raised on different issues and improvements, coming from different areas of the O/S like:
Active Directory services: demotion, promotion, User management, Group Policy management, managing FSMO roles, NTDS replication issues, NTFRS issues.
Cluster service: Resource configuration, resource management,
RAID management: RAID failures, disk failures
Others: IIS, DNS, DHCP, Terminal services, Telnet, SSH, performance management, System Security, Disaster recovery, Node change, and other Ericsson related services.
•Responsible for all the technical writing for the subsystem, which includes OPIs (Operating Instructions), MAN pages, and CN-I(Correction note issue) implementation info, and lot more.
Roles performed: Information security consultant (2009-2010), IT security officer (2010-2011), Senior Compliance and risk officer (2011-2013), Business Risk and control Manager (2013-2017) Head of Technology Risk (2017-2021)
● Lead implementation of Operational Risk Management program in IT in collaboration with ORM teams, Chief Information Officer, IT executives and Business leaders to identify, challenge, assess, and mitigate operational risk exposures consistent with IT strategy
● Oversight CIO Risk Appetite Statement while maintaining correspondence with the Group Risk teams, Technology teams, senior leadership, Internal Audit and external auditors, Business continuity, vendors, and other 2nd lines of defense governance functions such as ISR, Compliance, Legal and HR.
● Conduct Proactive review of control design which requires improved operating effectiveness of Keys controls such as Change management, Project delivery, Disaster recovery, third party risk, and cloud computing, based on best practices and frameworks and in alignment with Strategic direction.
● Establish comprehensive Risk and Control monthly reports from different data sources and reporting for the entire Chief Information Officer area by creating unified Risk profile reporting, and ensuring validation before submission.
● Proactively Manage Compliance activities for PCI, Central Bank regulatory guidelines, Capital markets authority and HSBC Group.
● Lead Technology Risk Advisory for new regulations and manage gaps effectively against the current operating environment and recommend a course of action for new business solutions
● Provide Guidance and risk advisory service to various senior managers both in IT and Business stakeholders to develop, enhance, and localize new or existing enterprise policies, standards, and methodologies by interpreting business requirements while ensuring adherence to the standardization and local regulations.
● Review and approve Major incident reports and challenge the root causes are identified and Business impact is properly assessed and appropriate action plans are in place.
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Pass percentage 80 %