Travel and MICE Manager
EMTS
Total des années d'expérience :17 years, 2 Mois
- Controlling expenses, managing budgets and maintaining statistical and financial records
- Sourcing products and destinations to meet corporate accounts and individual request
- Develops strong customer relationships through frequent communication and develop customers profiles
- Assist in implementing special promotions relating to direct sales segments
- Manage and arrange with sales and reservation teams travel and related services of local and international events and conferences
- Co-ordinate and monitor online sales activity
- Selling travel products and tour packages
Ensures that events progress seamlessly by following established procedures to ensuring accuracy.
- Participates in customer site inspections and assists with the sales process as necessary
- Maximizes current key accounts by identifying and capturing those that offer revenue growth
- Plan schedules and help customers to reach the requested destination via the best route.
- Help passengers with flight reservations and itinerary changes.
- Issue and reissue auto or manually tickets with best available scheduled flights.
- Update passengers with most updated countries entry restrictions.
- Advise passenger the allowed checked baggage, carry-on and prices of extra baggage.
- Provide all needed information about Egyptair customer loyalty programs.
- Book seat assignment and preferred meals
- Achieve SLA and AHT targets within TP and Egyptair quality policy .
- Hotel reservations worldwide for FIT and MICE
- Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs)
- Use promotional techniques and prepare promotional materials to sell itinerary tour packages
- Maintain relationships with key persons
- Rail Europe tickets, transfers, Cruises, Car Rental and excursions worldwide packages dealing with online supplier, DMC’s and hotels directly
- Handle unforeseen problems and complaints and determine eligibility for money returns
- Reach the revenue and profit targets
- Achieve SLA and AHT targets within TP and iTrip quality policy .
- Assist in setting overall sales planes and sales policies, in coordination with sales Manager.
- Visit customers periodically to maintain good customer relationship, solve problems and obtain market information.
- Develop new leads through cold calling for prospect clients with a strategic plan of action
- Properly document all calls and deal activity on a daily basis to maintain a healthy pipeline
- Assist in setting overall sales planes and sales policies, in coordination with sales Manager.
- Visit customers periodically to maintain good customer relationship, solve problems and obtain market information.
- Monitors the market and the competition in region and report significant developments.
- Achieve market share, maintains products visibility.
- Analyze current distribution network which includes key accounts, credit sales and logistics.
- Promoting Delta products by designing newsletter and creating circulars with our latest update for the agents.
- Design advertising flyers & announcements.
- Coordinates seminars & presentations.
- Develop short term sales strategy and leads implementation to achieve Delta's targets.
- Prepare annual forecast of sales. Continuously monitors performance against forecast. Takes action to meet goals.
- Enhance region performance measured in sales volume, market share, training and sales support activities.
- Issue sales reports, identifies variance from business plan and works out corrective actions with concerned staff.
- Provide analytical support for pricing, forecasting, monthly sales for respective sales regions, including budgeting and developing tactical marketing and promotional plans.
Travel agents' and co-operate accounts sales.
Gathering information about competitive carries in the market.
Promoting AeorSvit products by designing newsletter and creating circulars with our latest
update for the travel agents.
Design all advertising flyers & announcements.
Coordinate seminars & presentations
Bachelor's degree of Accounting