Client Support Coordinator
Fetchr
Total des années d'expérience :16 years, 2 Mois
Processing and providing accurate invoices to clients based on sales orders, and doing the performance
reports for the clients.
⢠Working closely with the Clients to ensure the completeness of our rule
⢠Monitoring goods received and goods issued.
⢠Handling other duties and responsibilities as assigned by management.
⢠Resolve problems concerning transportation, logistics systems
Typical duties for SMEs include:
Analyzing company activities to ensure resources are used efficiently
Providing documentation and communication regarding specialized organizational processes
Taking a technical concept and making it easier to understand
Creating and editing processes to help businesses perform tasks consistently
Supporting leadership in aligning company and personal values with a strategic vision
Making recommendations for technology infrastructure, software and equipment
Assisting in sales growth and
Calling Customers to Arrange an schedule their orders delivery dates and time
To provide a professional first technical point of contact for the customer.
Document all troubleshooting and a case management actions via the electronic case management system.
Provide updates as needed to the customer in order to meet performance objectives.
Typical duties for SMEs include:
Analyzing company activities to ensure resources are used efficiently
Providing documentation and communication regarding specialized organizational processes
Taking a technical concept and making it easier to understand
Creating and editing processes to help businesses perform tasks consistently
Supporting leadership in aligning company and personal values with a strategic vision
Making recommendations for technology infrastructure, software and equipment
Assisting in sales growth and
Monitor remote/side by side calls.
Monitor unusual occurrences, report follow-up procedures, and report daily, monthly and year-to-date
comparisons.
Analyze customer complaints and bad ratings and set an action plan.
Analyze quality scores and share the insights along with the action plan to improve QA scores and process.
Report the repeated offenders from Quality or complaints point of view.
Prepare the audit plan and ensure it appropriately addresses the audit objectives.
Maintain professionalism and monitor the improvement action in the department.
Delivering coaching sessions to agents and tracking the outcome of the coaching.
Measuring the improvements to the monitoring process and the coaching given.
Creating the weekly and monthly presentation and delivering it on time to the operations and to the
Management.
Delivering training sessions and orientation sessions for newcomers. Collect and analyze call-center
statistics.
Receiving calls from the customers in order to solve their quires and problems.
Act as a front-line interface with customers of Vodafone companies worldwide.
Role involves calling existing/new customers to offer them a wide range of Vodafone Price plans and
handsets.
The main purpose is to facilitate and provide a Vodafone global customer experience
Greet and welcome guests as soon as they arrive at the office
Direct visitors to the appropriate person and office
Answer, screen and forward incoming phone calls
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms
and brochures)
Provide basic and accurate information in-person and via phone/email
Receive, sort and distribute daily mail/deliveries
Maintain office security by following safety procedures and controlling access via the reception desk
(monitor logbook, issue visitor badges)
Order front office supplies and keep inventory of stock
Update calendars and schedule meetings
Arrange travel and accommodations, and prepare vouchers
Keep updated records of office expenses and costs
Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
