Mohammed Azhar Ali

Team Lead - Operations at Cognizant Technology Solutions

• India - Hyderabad
• October 2008 to May 2015

 Currently handling a team of 20 staff for Retirement Services and Employee Benefits
 Tracking, Coaching and Counselling the team members on performance
 Maintaining and managing process MIS
 Drive continuous process improvements by initiating and delivering process improvement projects
 Ensuring the compliance of all process requirements is not less than 100%
 Ensuring the buffer resources do not exceed above 20% of the total headcount
 Monitoring Productivity of team and ensuring the team’s Productivity levels are achieved
 Complete all mandatory trainings and certifications for self and the team
 Manage employee retention and engagement
 Maintain and manage individual performance not limited to scorecards and continuous process improvements.
 Preparing Root Cause Analysis and Error Analysis on the performance of team
 Collaborate with the Onshore counterparts and keeping Standard Operating Procedures updated