محمد ضياء محمد عبيد المعداوي ضياء

- Managing both our existing sales pipeline and developing new business opportunities
- Take a lead role in the development of proposals and presentations for new business materials
- Identify trends and customer needs
- Develop strategies and positions by analyzing new venture integration
- Assist in the coordination and implementation of marketing strategies, and delegate tasks that achieve strategic goals
- Motivate the team, track performance, and report metrics
- Monitor and evaluate industry trends and customer drivers and meet regularly with management and stakeholders to discuss strategy
- Manage proposal response process, including detailed RFP requirements, content creation, and inputs from various sources
- Generate new leads, identify and contact decision-makers, screen potential business opportunities, select the deals inline with strategies, and lead and facilitate pitch logistics
- Support deal structure and pricing with business value analysis; negotiate prices for proactive bids and proposals
- Maintain and share professional knowledge through education, networking, events, and presentations

- Meeting clients to discuss their advertising & giveaways needs.
- Presenting campaign ideas and costings to clients.
- Negotiating with clients, solving any problems and making sure deadlines are met.
- Checking and reporting on the campaign's progress.
- Keeping in contact with the client at all stages of the campaign.
- Providing support for clients by learning about and satisfying their needs.
- Presenting and demonstrating the value of products and services to prospective buyer.
- Building long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience.

Handling employees, top management, and company Events & logistics nationally and internationally as part of the administration and HR team, market survey for the best offers and sealing deals with the hotels and airlines.
- Coordinate all program details and produce a program itinerary that outlines specifics for each event planned
- Negotiate with vendors and hotels to get best possible pricing and service for event
- Manage support services (food, equipment etc.) to ensure that services are delivered and meeting logistics are prepared for attendees and sponsors
- Partner with marketing and sales teams to ensure materials are prepared and guests are registered
- Partner with designated team to communicate registration and travel arrangement, status meetings and continuous communication throughout program
- Provide hands-on support and trouble shooting at the event to ensure a positive experience by attendees and hosts
- Conduct regularly scheduled status meetings with client and stakeholders from pre-launch through program operation. Ensure program objectives are executed
- Performs duties related to seminar/conference planning, including booking dates with sales reps, booking hotels and making necessary A/V and refreshment arrangements.
- Coordinates planning with the regional sales managers regarding specific dates, hotel sites and geographic criteria along with catering and A/V arrangements.
- Supervises the ongoing administration of the seminar programs, including contract administration, production and distribution of log-in sheets, confirmation of attendees, hotel space, room size, A/V and distribution of seminar packets.

I was chosen to be a team member in all the three queues of the first line of support in Etisalat (Enterprise service desk) being a member in the: IT Service Desk, HR Service Desk, Security Service Desk.
- Installing & Configuring computer systems
- Installing & Configuring networks
- Troubleshooting system and network problems and diagnosing and solving software faults
- Perform any job-related task or command assigned by direct manager/ supervisor

Handling customer complaints, requests, inquiries and follow ups through the channels of: call center, live chat, front desk.
- Embrace and achieve our mission to deliver timely, accurate, and professional customer service to our customers.
- significant phone, e-mail, chat, and face to face communication with customers in a fun and fast-paced environment.
- Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of our services. Provide customers with superior recommendations and actions.
- Prioritizing and achieving multiple tasks, establishing and meeting deadlines.
- Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.
- Apply FCR concept for all customers inquiries. Handle and retain all the customers complaints within the SLA.
- Implement high-quality standards of Customer Service for customers through exceeding all KPI s threshold
- Explore the required negotiation skills when needed.

High Value call center - Act as a shift leader at Vodafone Al Zahraa Building and was a member of the complain team.
Resolving calls efficiently and effectively.
- Work as part of a team to ensure offering world-class Customer Service at all times.
- Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
- Meeting service level in handling all transactions measured through productivity reports.
- Accuracy in handling all assigned tasks.
- Maintain professional work relationships with colleagues, supervisor and manager.

Help reach and exceed sales targets set
- Keep oneself up to date with the latest products & services on offer
- Cross and upsell products and services at every given opportunity and uses effectively next best activity
(NBA).
- Proactively identify areas of improvement and suggest promptly them to your seniors.
- Carry out demonstrations of devices and accessories
- Handle challenges presented by customers in a positive and constructive manner. If deemed ideal, share
and follow them up within the team with your seniors.
- Know and apply the data protection laws when and where relevan
- Set the example and transfer to your fellow team members and customers (on a daily basis), the
Vodafone Brand experience; in doing so, they are propelled to reflect back these values and promise to
you;
- Live and apply on a daily basis the Vodafone brand experience in terms of a positive, pro-active and
first-time resolution approach.
- Ensure standards for quality and customer experience are met, while helping to drive the store’s T-NPS
results to the targets set.
- Be co-responsible for the up keep of the store in terms of display, stock and general up keep, opening
and closing procedures.
* Customer Service representative (Feb2010 to Jul2011 - Orange Egypt)
Mobinil call center (World Trade Center)and was a member of the assistance and escalation team in the call
center for the agents who need any information or facing any problems.
- Welcome customers to the customer center.
- Handle customers’ complaints and inquiries and provide solutions to their problems.
- Sell mobinil products and services and ensure proper collection of required documents.
- Sell value added services to customers.
- Coordinate with other departments to solve customers’ complaints

Mobinil call center (World Trade Center)and was a member of the assistance and escalation team in the call center for the agents who need any information or facing any problems.

- Welcome customers to the customer center.
- Handle customers’ complaints and inquiries and provide solutions to their problems.
- Sell mobinil products and services and ensure proper collection of required documents.
- Sell value added services to customers.
- Coordinate with other departments to solve customers’ complaints