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تم إلغاء حظر المستخدم بنجاح
محمد ضياء محمد عبيد المعداوي ضياء, Business Development Executive

محمد ضياء محمد عبيد المعداوي ضياء

Business Development Executive ·As Salam for petroleum services

مصر

بكالوريوس, computer science

الخبرة العملية

مجموع سنوات الخبرة: 16 سنوات, 4 أشهر

Business Development Executive

يناير 2019 - حتى الآن

As Salam for petroleum services

القاهرة، مصر

يناير 2019 - حتى الآن

- Managing both our existing sales pipeline and developing new business opportunities
- Take a lead role in the development of proposals and presentations for new business materials
- Identify trends and customer needs
- Develop strategies and positions by analyzing new venture integration
- Assist in the coordination and implementation of marketing strategies, and delegate tasks that achieve strategic goals
- Motivate the team, track performance, and report metrics
- Monitor and evaluate industry trends and customer drivers and meet regularly with management and stakeholders to discuss strategy
- Manage proposal response process, including detailed RFP requirements, content creation, and inputs from various sources
- Generate new leads, identify and contact decision-makers, screen potential business opportunities, select the deals inline with strategies, and lead and facilitate pitch logistics
- Support deal structure and pricing with business value analysis; negotiate prices for proactive bids and proposals
- Maintain and share professional knowledge through education, networking, events, and presentations

مجال الشركة:
النفط والغاز
الدور الوظيفي:
النفط والغاز

Account Manager

يناير 2018 - يناير 2019

Integrity Corporation for Digital Marketing & Advertising

القاهرة، مصر

يناير 2018 - يناير 2019

- Meeting clients to discuss their advertising & giveaways needs.
- Presenting campaign ideas and costings to clients.
- Negotiating with clients, solving any problems and making sure deadlines are met.
- Checking and reporting on the campaign's progress.
- Keeping in contact with the client at all stages of the campaign.
- Providing support for clients by learning about and satisfying their needs.
- Presenting and demonstrating the value of products and services to prospective buyer.
- Building long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience.

مجال الشركة:
التسويق
الدور الوظيفي:
التسويق والعلاقات العامة

Travel& Events Specialist

ديسمبر 2015 - يناير 2018

2018 - Etisalat Misr

القاهرة، مصر

ديسمبر 2015 - يناير 2018

Handling employees, top management, and company Events & logistics nationally and internationally as part of the administration and HR team, market survey for the best offers and sealing deals with the hotels and airlines.
- Coordinate all program details and produce a program itinerary that outlines specifics for each event planned
- Negotiate with vendors and hotels to get best possible pricing and service for event
- Manage support services (food, equipment etc.) to ensure that services are delivered and meeting logistics are prepared for attendees and sponsors
- Partner with marketing and sales teams to ensure materials are prepared and guests are registered
- Partner with designated team to communicate registration and travel arrangement, status meetings and continuous communication throughout program
- Provide hands-on support and trouble shooting at the event to ensure a positive experience by attendees and hosts
- Conduct regularly scheduled status meetings with client and stakeholders from pre-launch through program operation. Ensure program objectives are executed
- Performs duties related to seminar/conference planning, including booking dates with sales reps, booking hotels and making necessary A/V and refreshment arrangements.
- Coordinates planning with the regional sales managers regarding specific dates, hotel sites and geographic criteria along with catering and A/V arrangements.
- Supervises the ongoing administration of the seminar programs, including contract administration, production and distribution of log-in sheets, confirmation of attendees, hotel space, room size, A/V and distribution of seminar packets.

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
إدارية

IT Service Desk Senior Specialist

أغسطس 2013 - نوفمبر 2015

Etisalat Misr

القاهرة، مصر

أغسطس 2013 - نوفمبر 2015

I was chosen to be a team member in all the three queues of the first line of support in Etisalat (Enterprise service desk) being a member in the: IT Service Desk, HR Service Desk, Security Service Desk.
- Installing & Configuring computer systems
- Installing & Configuring networks
- Troubleshooting system and network problems and diagnosing and solving software faults
- Perform any job-related task or command assigned by direct manager/ supervisor

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
تكنولوجيا المعلومات

Customer Service Representative

أغسطس 2012 - أغسطس 2013

Eda3ly Egypt

القاهرة، مصر

أغسطس 2012 - أغسطس 2013

Handling customer complaints, requests, inquiries and follow ups through the channels of: call center, live chat, front desk.
- Embrace and achieve our mission to deliver timely, accurate, and professional customer service to our customers.
- significant phone, e-mail, chat, and face to face communication with customers in a fun and fast-paced environment.
- Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of our services. Provide customers with superior recommendations and actions.
- Prioritizing and achieving multiple tasks, establishing and meeting deadlines.
- Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.
- Apply FCR concept for all customers inquiries. Handle and retain all the customers complaints within the SLA.
- Implement high-quality standards of Customer Service for customers through exceeding all KPI s threshold
- Explore the required negotiation skills when needed.

مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد
الدور الوظيفي:
النقل والخدمات اللوجستية

Customer Service representative

مارس 2012 - أغسطس 2012

Vodafone - Egypt

القاهرة، مصر

مارس 2012 - أغسطس 2012

High Value call center - Act as a shift leader at Vodafone Al Zahraa Building and was a member of the complain team.
Resolving calls efficiently and effectively.
- Work as part of a team to ensure offering world-class Customer Service at all times.
- Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
- Meeting service level in handling all transactions measured through productivity reports.
- Accuracy in handling all assigned tasks.
- Maintain professional work relationships with colleagues, supervisor and manager.

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Retail Customer service

سبتمبر 2011 - فبراير 2012

Vodafone - Egypt - store Sphinx

القاهرة، مصر

سبتمبر 2011 - فبراير 2012

Help reach and exceed sales targets set
- Keep oneself up to date with the latest products & services on offer
- Cross and upsell products and services at every given opportunity and uses effectively next best activity
(NBA).
- Proactively identify areas of improvement and suggest promptly them to your seniors.
- Carry out demonstrations of devices and accessories
- Handle challenges presented by customers in a positive and constructive manner. If deemed ideal, share
and follow them up within the team with your seniors.
- Know and apply the data protection laws when and where relevan
- Set the example and transfer to your fellow team members and customers (on a daily basis), the
Vodafone Brand experience; in doing so, they are propelled to reflect back these values and promise to
you;
- Live and apply on a daily basis the Vodafone brand experience in terms of a positive, pro-active and
first-time resolution approach.
- Ensure standards for quality and customer experience are met, while helping to drive the store’s T-NPS
results to the targets set.
- Be co-responsible for the up keep of the store in terms of display, stock and general up keep, opening
and closing procedures.
* Customer Service representative (Feb2010 to Jul2011 - Orange Egypt)
Mobinil call center (World Trade Center)and was a member of the assistance and escalation team in the call
center for the agents who need any information or facing any problems.
- Welcome customers to the customer center.
- Handle customers’ complaints and inquiries and provide solutions to their problems.
- Sell mobinil products and services and ensure proper collection of required documents.
- Sell value added services to customers.
- Coordinate with other departments to solve customers’ complaints

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Customer Service Representative (CSR)

فبراير 2010 - يوليو 2011

Orange - Egypt

القاهرة، مصر

فبراير 2010 - يوليو 2011

Mobinil call center (World Trade Center)and was a member of the assistance and escalation team in the call center for the agents who need any information or facing any problems.

- Welcome customers to the customer center.
- Handle customers’ complaints and inquiries and provide solutions to their problems.
- Sell mobinil products and services and ensure proper collection of required documents.
- Sell value added services to customers.
- Coordinate with other departments to solve customers’ complaints

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

التعليم

El-ShoroukAcademy

يوليو 2018

يوليو 2018

بكالوريوس، computer science

مصر

El-ShoroukAcademy - Computer Science department. Graduation Project: Virtual Library Network , Grade : very good

Skills

Microsoft Office
Expert
Microsoft Office
Expert
Science
Expert
Science
Expert
Agents
Expert
Agents
Expert
Customer Service
Expert
Customer Service
Expert
Computer Science
Expert
Computer Science
Expert
NEGOTIATION
Expert
NEGOTIATION
Expert
CALL CENTER
Expert
CALL CENTER
Expert
CONCEPT DEVELOPMENT
Expert
CONCEPT DEVELOPMENT
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
EMAIL
Expert
EMAIL
Expert
FAST
Expert
FAST
Expert
HUMAN RESOURCES
Expert
HUMAN RESOURCES
Expert
MARKETING
Expert
MARKETING
Expert
NETSCAPE ENTERPRISE SERVER
Expert
NETSCAPE ENTERPRISE SERVER
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Science
Expert
Science
Expert
Agents
Expert
Agents
Expert
Customer Service
Expert
Customer Service
Expert
Computer Science
Expert
Computer Science
Expert

اللغات

العربية

متمرّس

الانجليزية

متمرّس

الفرنسية

متمرّس