Service Level & Quality Management Engineer
TE-data
Total des années d'expérience :15 years, 4 Mois
- Supporting leased lines & MPLS VPN issues of Enterprise Customers.
-Installation & configuration of customers’ premises (SHDSL modems and CE/CPE routers).
- Configuring SHDSL local loop terminations on ATM DSLAM’s (Alcatel, Huawei, Paradyne).
- Fixing all Enterprise customers' technical problems such as:
Routing problems: BGP, MP-BGP, VPN, MPLS layer 2&3, OSPF, EIGRP, RIPV1 and V2
- Installation and configuration of customers’ devices such as Modems and Routers.
- Maintenance of Local Loops from CO to the customer side.
- Routers configurations (Cisco 1700, 1841, 2500, 7200VXR, 3COM 3012 and 5012an Juniper M series -SRX).
- Juniper routers configuration and troubleshoots.
- Protocols: BGP, MP-BGP, OSPF, EIGRP, RIP, MPLS, VPN, ATM.
- DSLAMs Configurations: Alcatel ASAM 7300, Huawei M5100, M5600.
- Modems configuration: ADTRAN 6503, Zyxel 791, Telindus, Aethra.
- Administrating of Network
> Configuring and administrating Active Directory and DNS Servers
> Network finger print devices
> Configuring and administrating DHCP and DHCP Relay Agent Servers
> Configuring Active Directory clients
• Answering the customers technical and general questions and offering help and guidance regarding their Internet connections (Dial-up connection - Browsing - E-mail)
• Monitoring the status of the company Band Width, the number of connected users and Traffic on Routers.
• Providing step-by-step guidance to setup Internet accounts and modems using dialup networking in windows environment.
• Supporting ADSL problems
Identifying computer systems and components. Understanding of data, information and knowledge concepts. Understanding of Knowledge representation, manipulation and management. Knowledge and understanding of Operating Systems. Understanding of Networking and Distributed Systems. Understanding Concepts of Programming Languages.