محمد حافظ, Assistant Manager

محمد حافظ

Assistant Manager

Kuwait Food Company "Americana"

البلد
مصر - بورسعيد
التعليم
بكالوريوس, Tourism
الخبرات
15 years, 1 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :15 years, 1 أشهر

Assistant Manager في Kuwait Food Company "Americana"
  • الإمارات العربية المتحدة - الشارقة
  • أشغل هذه الوظيفة منذ أبريل 2013

•Assist Managers in developing the store business plans
•Anticipates and acts on customer service opportunities
•Improve & Develop customer service and to get the Guest's fully Satisfaction about our service.
•Play managers role during their absence at all Their duties and responsibilities.

Front Desk Officer في Sumitomo Eletrical Wiring Systems
  • مصر - بورسعيد
  • نوفمبر 2011 إلى أبريل 2013

•Handle all Customers inquiries, Claims. Complaints, Wonders
•Implement policies and instructions of customer service Dues.
•Solve & Re-evaluate problems Might face all of our Customers.
•Write a daily report to indicate what has been achieved of work.

Guest Service Agent في Rotana Hotel
  • مصر - شرم الشيخ
  • أغسطس 2008 إلى فبراير 2011

•Receive calls from our guests and answer their Full
Enquiries, send / receive e-mails and faxes work flow.
•Arrange with the transport section and give them the
Required data regarding the destination and the guests
Expected weight of the load, Arrange all Possible Help.

الخلفية التعليمية

بكالوريوس, Tourism
  • في Hotels ManagementSuez Canal University
  • يناير 2008

Specialties & Skills

Guest Service
Front Office
Customer Service
BUSINESS PLANS
CUSTOMER SERVICE
MICROSOFT OFFICE
PHOTOGRAPHY

اللغات

العربية
متمرّس
الانجليزية
متوسط

التدريب و الشهادات

OSHA (الشهادة)
تاريخ الدورة:
December 2009
TOEFL (الشهادة)
تاريخ الدورة:
January 2008
NASP (الشهادة)
تاريخ الدورة:
November 2009

الهوايات

  • Reading
  • Photography
  • Travel & Adventure