Senior Guest Relations & Quality Control Supervisor
Abercrombie & Kent Jordan
Total des années d'expérience :24 years, 11 Mois
Meet & greet our clients at their hotels upon their Airports Arrival.
* Express check-in for clients at the hotels.
* Briefs their itinerary and other hotels booking.
* Ensure and confirm the starting time with guides.
* Ensure and confirm the starting time with drivers.
* Grooming and attitude in order to keep service standards in line.
* Make a daily report for all the services.
* Make the daily Airport Representative movements report.
* Make the daily Quality Control report.
* Make the VIP clients list for each month.
* Handling all kind of complains.
* Contact all sponsors related the type of complains.
* Handling the expenses sheets for all guides.
* Make the itineraries, welcome letters, and the welcome packs for all Clients.
* Make sure that all clients received their tour welcome packs.
* Make sure to inspect the hotel rooms before that arrival of our clients.
* Make sure to inspect the vehicles & coaches before the starting tours.
* Follow up the Silver & Gold VIP clients.
* Follow-up with all regular clients and the series groups.
* Follow-up all the feedbacks & notes from all our clients.
* Handling all guest questionnaires.
* Handling and operate all our cruise ships coming via Aqaba Port.
* Assist the Operations Manager and took over his place while he is out of the country
* Report for duty punctually wearing the correct outfit.
* Maintain a high standard of personal appearance and hygiene and adhere to company and department grooming standard.
* Provide friendly, courteous and professional service all times.
* Ensure reading the company's corporate & internet manuals.
* Comply with local legislation as required.
* Attend all training and meetings.
* Data Travel entry for the Ministry of Tourism.
* Meet and Assist clients at Airports & Borders.
* Handling restaurants booking, and hotels vouchers.
* Handling all Drivers & Vehicles booking.
* Handling all Coaches booking.
* Handling all Guides booking.
* Make all tour itineraries, welcome letters, and the welcome packs for all Clients.
* Handling the guide’s expenses sheets.
* Handling the optional tours.
* Visit clients at their hotels for feedback & notes.
* Handling the expenses sheets for all guides.
* Deal with clients complains, then reported to the Operations & General Manager.
* Managing the main branch and two other 5 star hotel outlets.
.* Organize all drivers for the limousine services at the hotels
Handling the daily reports & weekly duty shifts.*
* Regular daily visit to all other outlets.
* Handling the company budget.
* Co-operate with accounts for spot rents payments and debit accounts.
* Quote both rates for all companies and clients.
. Managing the counters staff*
* Advertisements & Marketing.
* Handling the Complaints.
* Maintained good relations with clients.
* Organize drivers & Vehicles for VIP's and all kind of events and Conferences.
* Make a regular training for drivers & counters staff.
* Follow-up feedbacks from all clients.
* Grooming and attitude in order to keep service standards in line.
* Report the Managing director in daily & weekly basis.
* Operate the Airport branch.
* Handling all drivers & vehicles for the limousine services.
* Handling daily reports and weekly shift duties for counter staff & drivers.
* Handling the spot rents.
* Maintained good relations with clients.
* Co-operate with accounts.
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* Assist to operate our main branch.
* Handling all drivers & vehicles for the limousine services.
* Handling daily reports and weekly shift duties for counter staff & drivers.
* Handling the spot rents.
* Maintained good relations with clients.
* Co-operate with accounts.
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