Senior Support Engineer, Team Leader
Ali Bin Ali Technology solutions
Total years of experience :17 years, 10 Months
•Working as IT support Team leader at Ali Bin Ali Technology solutions,
•Our clients are ooredoo, Qatar Steel, Qatar Gas, Vodafone, etc.
•Responsible for handling the escalations and handling major issues reported.
•Inventory Management
•Preparing dashboards and reports.
•Vendor Management for IT Hardware/Software’s.
•Worked as IT Engineer for Dell Pro Support in Hyderabad.
•Support all Dell Desktops, Notebooks, Servers and Workstations.
•Worked on Dell Service Operational Portal.
>Includes assembly, Installing Operating System and troubleshooting. Creating Domain Server and connecting all clients systems to Server system in Microsoft platform.
>Handling 30 seats Call Center for E-Seva Govt. of A.P as Network Administrator.
B.Tech in Electronics and Communication Engineering