Showroom Supervisor
X-cite
مجموع سنوات الخبرة :13 years, 1 أشهر
**Sales:
• Manages and leads staff in achieving location targets
• Drives sales activities to achieve targets in cash,
credit, warranties & accessories
• Ensures proper implementation of promotional activities to support higher sales results
• Ensures adequate involvement of store team in analyzing sales data to maximize business results
• Follows up with supervisors, section heads and sales staff on individual achievements
• Assists sales staff in completing difficult sales transactions
**Operations:
• Plans and prepares work schedules and assigns employees to specific duties, manages break periods, working hours, sick leaves, and vacations;
• Inspects merchandise to ensure it is correctly priced and displayed
• Requests and suggests product range/variety and maintain stock levels
• Ensures full implementation of merchandise, planogram, display, saleable as per merchandise guidelines
• Secures merchandise by implementing security systems and measures.
• Ensures all store’s activities in alignment with organizational policies & procedures.
• Maintains cost control measures in alignment with business objectives.
• Ensures adequate level of merchandise and supplies through coordination with relevant departments
• Ensure sending perpetual count to group control on monthly bases
• Completes store operational requirements by scheduling and assigning employees through finger prints system
• Maintains adequate store’s manpower according to budget
• Conducting yearly appraisals and performance reviews with development plans.
• Conduct store’s checklists
• Provides constant coaching, mentoring and training for all store staff
• Ensures providing safe & secured work environment
• Ensures all store documents and licenses are valid and up-to-date
• Ensures sound housekeeping
• Ensures employee awareness of safety and emergency procedures.
• Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank.
• Utilizes resources to obtain customer feedback regarding own and competition product and price information including conducting market visits, reports results to management for action
• Accountable for accurate stock counts and inventory results.
**Talent Development:
• Trains staff on Alghanim policy and procedures, and job roles
• Ensures compliance of employees with established location security, sales, cleanliness and record keeping procedures and systems
• Assesses and identifies store staff performance and training needs
• Develops, inspires, motivates and provides coaching and mentoring to all store staff
• Ensures employees’ commitment to organizational objectives.
• Implement training programs for new joiners.
• Runs and manages in-house product knowledge activities.
• Plans and prepares work schedules and assigns section’s employees to specific duties, manages break periods, working hours, sick leaves, and vacations;
• Inspects section merchandise to ensure it is correctly priced and displayed
• Requests and suggests section’s product range/variety and maintain stock levels
• Ensures full implementation of merchandise, planogram, display, saleable as per merchandise guidelines at section level
• Conducting yearly appraisals and performance reviews with development plans for section employees
• Provides constant coaching, mentoring and training for all section staff
• Ensures providing safe & secured work environment at section level
• Leads section employees engaged in sales activities and conducting of inventories,
• Ensures compliance of section employees with established location security, sales, cleanliness and record keeping procedures and systems;
• Develops, inspires, motivates and provides coaching and mentoring to section staff;
• Ensures proper implementation of promotional activities to support higher sales results
• Ensures adequate involvement of section team in analyzing sales data to maximize business results
•Facilitate, solve, interact and provide a high level of customer service that would exceed customer expectations as well meeting the departmental goals.
•Greet customers in a courteous, friendly and professional manner.
•Secure customer satisfaction in every interaction in a professional manner.
* Stay updated on products, services, promotions, procedures and terminology for all X-Cite touch points and third party services.
•Own and manage the customer relationship, resolving calls in an efficient and timely manner
•Monitoring system CMS agent AUX to ensure that all agents are staffed and receiving inbound calls.
•Enhance agents call quality through After Call Tips.
•Monitoring shift attendance.
•Giving the agents all sorts of info about new campaigns if any. So that they would have an idea to lead our customers to showrooms.
•Preparing Daily Shift Report D.A.R
•Work very closely with team members to solve customer problems, offers solutions and suggestions for process improvement.
•Suggest sales to customers by introducing products (especially new products).
•Fulfill individual and team based performance parameters.
-