محمد مراج علام

System Administrator في Medunet

• المملكة العربية السعودية - الرياض
• أغسطس 2008 إلى أبريل 2016

A result-oriented professional; offering 12+ years of experience in organizing, analyzing, synthesizing and summarizing data using appropriate methodologies

Expertise in implementing delivery standards for various operational areas, quality systems & procedures to facilitate a high-quality experience, while adhering to the SLA and business services

Leading the configuration of:
Outlook using Google Suites
6 HP Multi-Function Printer 880 (Four of them located at Head Office in Riyadh and two at different sites)
Printer drivers and card reader
Symantec Anti-Virus servers: STC cloud and for 1400+ clients
Vulnerability Assessment; managed scanned settings for servers and websites

Successfully planned & prepared customized batch files basis company requirements which when executed, the printer drivers will be installed and the printer name will appear in Arabic name in Control Panel

Migrated email server from old domain to new domain (gsa.gov.sa); created bulk emails, distribution groups, policies for notification emails; maintained email passwords and sent credentials to the employees by SMS
Led the successful replication of AD users with HP AC server, assigned codes to allow the users to access two ways: company access card or through pin for 1200 users throughout the Kingdom

Broad-based expertise in analysing information system needs, evaluating end user requirements, custom designing solutions and troubleshooting for complex networking/ information systems management

Proven track record of establishing cordial relationships with stakeholders, technical teams & vendors for successfully executing concurrent projects

Customer centric professional; delivered high-quality customer experience, elevated customer satisfaction while adhering to the SLAs & work processes