Associate - Arabic
Amazon
Total years of experience :3 years, 11 Months
• Utilized Effective Business Analysis Techniques to Elicit and Analyze Requirements from Diverse Stakeholders
• Led a Team of 8 within the Quality Assurance Catalogue Team to Ensure Seamless Workflow, Efficient Resource Allocation, and Adherence to Quality Standards, resulting in Heightened Productivity and Streamlined Processes
• Managed the Planning and Execution of Catalogue Projects, Ensuring Adherence to Deadlines and Quality Standards
• Conducted Regular Reviews and Audits of the Catalogue to Identify Areas for Improvement and Implement Corrective Actions
• Analyzing Data Trends and User Behavior within the Catalogue to Identify Opportunities for Content Optimization, Feature Enhancements and Personal Recommendations
• Creating Documentation and User Guides to Assist Internal Users in Navigating and Utilizing the Catalogue System Effectively
• Identifying Opportunities for Process Optimization and Efficiency Gains within the Catalogue Production Process
• Assisting in the Implementation of New Catalogue Features or Enhancements in Collaboration with Development Teams
• Acted as a Liaison between the Catalogue Team and Other Departments to Resolve Issues and Implement Best Practices
• Deliver Requirement documents like BRD, FRD, Use Case, Process Flow, Change Requests and Traceability Matrix
• Requirement gathering, Requirement Elicitation using techniques such as Brainstorming, Interview, Prototype, Workshop & Focus Group.
• Writing and Reviewing Functional and Technical Analyses as per requirements
• Conducting Gap Analysis, Scope Definition using techniques like use case diagrams (UML), Context Diagram (Data Flow Modelling), BPMN (Process Modelling)
• Conducted Regular Performance Evaluations and Provided Ongoing Feedback and Coaching to Team Members.
• Conducting Review Meeting for Ensuring Stakeholder Satisfaction and Timely Delivery of Solution
• Documenting Agile Report and Ensure Business Side is updated on efforts made by the team
• Conducting review meeting for ensuring stakeholder satisfaction and timely delivery of solution
• Reviewing and providing validations and status reporting (metrics, estimates etc.) and ensuring quality deliveries.
• Gather and Document initial High-Level Business Requirements.
• Review Deliverables to Ensure Quality Standards.
• Perform variety of Tasks related to content for the catalogue quality.
• Identification and correction of catalog errors.
• Perform checks to qualify user experience for content viewing.
• Checking and fixing of Metadata, Performing Quality Checks on Content, Validating Image Quality.
• Creation and Extension of Customer Codes and Details as per Customer Agreement.
• Translation of Financial Documents (AFS) which consists of Income statements, Balance Sheet and Cash flow Statements from Arabic to English & Vice Versa.
• Maintaining a high level of brevity in the Translation of Trade licenses, CR, VAT, MOA, Cheques, Partner agreements and Other Ministry Documents.
• Handle all the International Telephonic Calls and Emails in a professional and efficient manner to ensure the requirements have been maintained.
• Receiving Documents in Arabic from all Middle East Countries like Saudi Arabia, Egypt, Jordan, Oman, Dubai and 13 other countries.
• Maintaining Arabic Data for Customers in SAP.
• Maintaining the Customer and Material Master Data Management.
• Customer/Vendor Relationship Management - Ensure communication is strongly established and proper coordination is maintained with the Customer and Vendor.