IT Coordinator
Starlight Airlines
Total years of experience :14 years, 8 Months
• Provided hands-on support for up to 200 end users in a Windows 8, 7, XP/2003/2000/98 platform
• Performed Active Directory user administration extensively, by creating/removing user accounts and granting permissions.
• Configured and troubleshot on various network protocols, including TCP/IP, DNS, DHCP and VPN.
• Performed virus removals, patches, updates, and definitions with both Norton and McAfee products.
• Provided wireless support.
• Provided support on Network Operations by monitoring and troubleshooting network equipment including servers, workstations, hubs, routers, switches, and telecommunication equipment.
Implemented, Installed and Configured Network of the company.
Administrated of the internal network infrastructure to include desktop PC’s, Server, Network equipment & software applications.
Created, Configured and Administration of Active Directories Users, Groups & Network Printers.
Configured the Cisco Router and Switches.
Assigned policy objects, access control & maintains security on end-user’s environment.
Configuration and Administration of Users and Groups and resource restriction on Users with Windows File permissions.
Provided Remote Assistance to users located in network
Configuration of Ethernet and Serial Interface and Configuration of TFTP Server.
Configuration of RIP, RIP V2, EIGRP, OSPF and BGP.
Advanced Cisco Router Configuration - Access Lists (Standard and Extended)
PPP Configuration, HDLC Configuration.
VLAN Configuration, Inter VLAN and Spanning Protocols.
Implementing Inter-VLAN Routing with Layer 2 and Layer 3 Switches.
Monitoring & Trouble shooting the Network.
OSI Layers, Subnetting, Supernetting.
Having Knowledge of Telnet & SSH.
Implementing DHCP Services in CISCO Routers.
Up gradation and backup of CISCO IOS.
IT Support Officer, YSI Fire & Safety Engineers, India
Afforded second level support to all Windows XP users on computer associated issues like network, internet connection, active directory and printer connection.
Handled Windows XP installation, configuration and troubleshooting, diagnosed and solved hardware/ software problems.
Carried out daily monitoring, repaired errors or established system by following diagrams and written guidelines.
Provided assistance to applications such as MS Office and Adobe products.
Escalated issues to appropriate IT Engineer on issues beyond scope and knowledge.
Provide technical support to computer users and ensure smooth functioning of applications.
Answer questions or resolve computer issues for clients in person, by telephone or e-mail.
Offer support on the use of computer hardware and software, including printing, installation,
word processing, electronic mail, and operating systems.
Set up equipment for employee use, performing and ensuring proper installation of cables,
operating systems, or suitable software.
Assemble and install desktops, keeping all the systems up to date with patches and security
fixes, and helping out end-users do their job more efficiently.
Install and perform repairs to hardware, software, or peripheral equipment, follow design or
installation needs.