Duty manger
Working as duty manger at Emirates Telecommunication Authority ( Etisalat)
Total years of experience :7 years, 3 Months
• Welcome customers into the store; initiate the sales process, Recommend bestsellers items.
• Provide professional till point services to close the sales and offer an excellent customers service to an overall enjoyable shopping experience.
• Handle customer complaints professionally and escalate any serious issues to the Manager for suitable solution.
• Communicate to the customers the information on special offers/sales promotions events.
• Merchandise goods prominently on the shop shelves & display units, replenishing stocks as often as required in the conjunction with the Manager and merchandising team.
• Maintain personal grooming as per the brand standards to represent a positive image.
• Maintain an up to date data base of customers visiting the store.
➢ 2010-2012
• Senior Customer Service Assistant at Magurdy Bookshop.
➢ Duties and Responsibilities:
• Merchandising Books, Toys, and Stationery in a category wise.
• Replenishing Books, Toys, and Stationery from time to time.
• Updating window displays (Books, Toys, Stationery) twice a week.
• Making sales review every day.
• Updating book best sellers every week.
• Contacting our local suppliers for the stock update.
• Till operations.
• Answers telephone and online inquiries of the customers.
• Training new staffs about the daily transaction in the shop and informing them about the rules and regulations of the company.
• Reporting to the manager about the daily activities in the shop.
• Promoting special events and promotions to the customers.
• Assisting twice a week consignments.
• Ordering books from US and UK.
Welcome customers into the store; initiate the sales process, Recommend bestsellers items.
Provide professional till point services to close the sales and offer an excellent customers service to an overall enjoyable shopping experience.
Handle customer complaints professionally and escalate any serious issues to the Manager for suitable solution.
Communicate to the customers the information on special offers/sales promotions events.
Merchandise goods prominently on the shop shelves & display units, replenishing stocks as often as required in the conjunction with the Manager and merchandising team.
Dealing and solving problem for the customer
Maintain personal grooming as per the brand standards to represent a positive image.
Maintain an up to date data base of customers visiting the store
01021222449