MohammedShahabuddin Shaikh

Gulf International Bank (on Payroll of Minds United) MAR 15 - TILL DATE

TITLES: IT CONFIGURATION MANAGER (2019 - Present)
TITLES: WINDOWS SOLUTION ARCHITECT (2015-2018)
Specialized and Managing Enterprise Architect (IT Infrastructure and Governance) role in the bank.
• Provide BAU support for Windows technologies such as Active Directory, DNS, DFS, FS, DHCP, IIS, Print Certificate server etc. across GIB locations
• Provide BAU support for Messaging technologies Microsoft Exchange 2010 and Office products like O365, 2010, 2013 & 2016 office suits which includes Word, Excel, Outlook, One Drive etc. across GIB locations.
• Provide BAU support for Windows technologies such as Active Directory, DNS, DFS, FS, DHCP, IIS, Print server etc. of GIB Capital
• Provide BAU support for Messaging technologies Microsoft Exchange 2013 and Office products like O365 office suits which includes Word, Excel, Outlook etc. of GIB Capital.
• BAU Support for Microsoft 0365 & Azure cloud solutions.
• Perform ServiceNow ITSM process for all above task, activities and projects.
• Implement changes and involve various application upgrades and maintenance activity for application.
• Designing, Managing and providing BAU support for IT Service, Asset and Configuration Management using ServiceNow tools across GIB and GIB Capital.
• Building and designing ServiceNow CMDB Data Model Architecture custom for business applications form in ServiceNow with top to down relationships mapping using Enterprise Architect CMDB Data Model design diagram.

 Managing & troubleshooting MS EXCHANGE server 2010 with 5 databases in dag.
 Managing & troubleshooting Messaging related issues as per agreed SLA with customer.
 Managing & troubleshooting Windows cluster issues of 2008 r2 and Windows 2012.
 Managing & troubleshooting Wintel & Messaging related issues as per agreed SLA with customer.
 Managing more than 7500 enterprise O365 users in hybrid EXCHANGE Infrastructure.
 Managing & troubleshooting DIR Sync, ADFS2.0 & ADFS2.0 proxy servers in NLB and also basic knowledge of 0365 Azure Powershell.
 Performed on Kenya Premises EXCHANGE user migration to o365 cloud EXCHANGE server.
 Managing & troubleshooting of O365 SMTP relay server.
 Managing & troubleshooting basic issues of ISA 2006 and TMG 2010.
 Managing & troubleshooting 17 Active Directory servers.
 Handling customer escalations as per SLA.
 Performing incident, problem management.
 Following change management while doing any changes in Infra.
 Manage 8 l1 engineers for daily operation and conducting team meeting on monthly basis.
 Using hp service manager 9 tool for call logging system.
 Perform as a Messaging & Wintel delivery lead in absence of delivery lead at Godrej site.
 Managing & troubleshooting MS SCCM 2012 and deployment of monthly Windows patch.
 Maintain hp documentation in HP QMS format such as SOP, TAM, TOM, MOM, incident report, RCA reports and change management.
 Make monthly Wintel & Messaging SDR, MIS, and Patch Calender etc.
 Train and conduct teaming monthly meeting for L1 engineer for performance improvement.
 Handling and managing 20 virtual machines on VMware ESXi 5.1 at DR location. Total 3 ESXi 5.1 physical server manage and troubleshoot issues.
 Perform new virtual machine creation, deletion, and disk allocation, expanding disk, memory and CPU on virtual machines with proper change management process.
 Performing daily ESXi checklist and sending report to customer.
 Follow ITIL and Quality Management System process.
 Handle and manage O365 Licenses Company wise and share report to customer on monthly basis.
 Prepare monthly service delivery report of Wintel & Messaging for hp backend towers.
 Prepare MIS report of Wintel & Messaging for hp monthly presentation report.

MAJOR ACTIVITIES

 Received best performer appreciation certificate from HP India for handling Godrej site in absence of delivery lead within 4 months after joining.
 Performed wave 14 to wave 15 migrations on o365 cloud with co-ordination of MS O365 team.
 Performed on Kenya Premises EXCHANGE user migration to O365 cloud EXCHANGE server.
 File server migration from Windows 2003 server to Windows server 2012.
 Deployed 4 new ADC at locations on Windows server 2012.
 Upgrade ISA 2006 to TMG 2010.
 Deploying DHCP server on Windows 2012 with failover feature.

CLIENT SITE MANAGED
MULTI SCREEN MEDIA PVT LTD (SONY ENTERTAINMENT) AUG 12 - JUL 13

JOB PROFILE

 Managing & troubleshooting MS EXCHANGE server 2010 with 4 databases in dag.
 Managing & troubleshooting MS LYNC 2010 server.
 Managing & troubleshooting Druva 5.1 server.
 Managing & troubleshooting MS SCCM 2007 and deployment of monthly windows patch.
 Managing & troubleshooting MS Active directory, File Server, GPO, DNS and DHCP server issues.
 Managing & troubleshooting Vasco server for outside authentication.
 Managing & troubleshooting Symantec backup exec server 2010 r3 & 2012.
 Managing & troubleshooting Events-entry event management application.
 Managing & troubleshooting Dell, IBM, HP server and Dell MD 1000 storage issues
 Vendor management and coordination.
 Managing & troubleshooting Blackberry Enterpriser Server 5.0 sp3.
 Managing & troubleshoot MS hyper-v server for virtualization.
 Hands on call logging system and resolving call on SLA bases.
 Managing & troubleshooting MacAfee epo 4.6 and 600 Anti-virus Client on workstation and servers.
 Handling and managing 25 virtual machines on VMware ESXi 5.1 at HO location. Total 4 ESXi 5.0 physical server manage and troubleshoot issues.
 Perform new virtual machine creation, deletion, disk allocation, expanding disk, memory and CPU on virtual machines with proper change management process.
 Performing daily ESXi checklist and sending report to customer.

MAJOR ACTIVITIES

 Dell Server Firmware Upgradation activity of 2 hyper-v server on which both exchange 2010 in, blackberry server, active directory virtual server installed
 Deployed MS office 2010, IBM ESSO client, MS LYNC 2010 client on all users in organization from SCCM 2007 server.
 Deployment of MS LYNC 2010 drove 5.1 servers.

CLIENT SITE MANAGED

GALAXY CHEMICAL S.A.E (EGYPT) (SR. PROJECT ENGINEER)
GALAXY SURFACTANTS LTD (INDIA) (SYSTEM ADMIN)
KEC INTERNATIONAL LTD (INDIA) (SYSTEM ADMIN)
THOMAS COOK (INDIA) LTD (WINDOWS ADMIN)
LILAC MEDICARE PVT LTD (SITE INCHAREGE)
MEHGRAJ PVT LTD (SITE INCHAREGE)
ONE NETWORK PVT LTD (SITE INCHAREGE)
EDELWIESE PVT LTD (SR. EXCHANGE ADMIN)

JOB PROFILE

 Windows exchange server 2003. User creation, creating new mail box, archiving the users mails, solving mails related problem, deleting the mail box, using ex merges to take the backup of mailbox.
 Managed & troubleshoot Blackberry Enterprise Server 4.6.1 version with 90 VIP users.
 Managing Site engineers and their escalations on the SLA basis.
 Quarterly site visit and taking feedback from customer and their new requirements and update the same to management.
 Site engineer quarterly performance evaluation and give report to management.
 Managed Citrix 4.5 presentation farm servers. Resolving Citrix client and server related issues, printer, user creation, deletion, maintaining report. Publishing new application, backup of application in Citrix server in every week of month. Working on Citrix presentation server feature release 4.5.deployed the applications on Citrix servers.
 Adding the newly connected branches into Citrix & manage the necessary resources on servers.
 Citrix server managing and maintaining, Citrix client installing and configuring users creation.
 Load balancing for user on server.
 Solving Citrix query on the SLA bases.


PROJECTS MANAGED & MAJOR ACTIVITIES

 3 month project in Egypt - deploying newly IT Infrastructure consist of MS Active directory, MS Exchange, Symantec backup exec 2010 and give training to local engineer.
 IT audits of VFS global on Microsoft Active Directory 2008 Forest, Microsoft exchange server 2010 in dag & Microsoft Lync 2010 Servers.
 Deployed new IT Infrastructure in galaxy chemical S.A.E (Egypt) setup such as windows 2008 terminal server, Symantec backup exec 2010 r3, AD, DHCP, file server, Avaya IP phones and hyper- v core server for virtualization.
 Disaster recovery of Exchange 2007 because of hardware failure.
 IT audit of KEC international on Active Directory, Exchange Server 2007 in cluster, ISA 2006, windows 2008\2003 terminal servers, hyper-v core server for virtualization.
 Part of moving activity of on-premises IT Infra to IDC data center such as IBM blades, IBM & hp servers, fortigate firewall, analyzer, routers, switches and emc storage.

JOB PROFILE

 Installation and configuration of windows server 2003 operating system
 Installation and configuration of windows xp, vista and windows 7 client operating system. Installation and configuration of application software’s like ms office suite, Photoshop, sql, vb.net, asp. Net, oracle, turbo c, c#, c++ and corel draw etc.
 Troubleshooting and maintenance of desk top and hardware level issues.
 Configuration of printers and network connectivity to end users installation of antivirus and updating virus definition files.