IT Manager
ARIG
Total des années d'expérience :18 years, 7 Mois
IT projects planning and Management.
IT support and Services Team Management.
IT Infrastructure and Operations Management.
Management of Microsoft 365 and on-site
Datacentre.
Management of Zone Technology IT Operations & infrastructure for Expo AlWasl & Dubai Exhibition Center Zones.
IT Service delivery management and IT Projects Management.
Plan, design, and implementations of IT solutions and support services.
Manage changes to project scope, schedule and project costs. Create and maintain comprehensive project documentation.
Coordinate internal resource, Stakeholders and 3rd parties/vendors for smooth execution of projects. Track Projects performance and analyse for successful completion with in the time frame.
Datacentre Management, Systems & Support Team Management.
Management of KPI and SLA metrics in IT Service Desk, Monthly and weekly reports Management.
Establish strategic plans with the aim of significantly improve operational performance.
Implement change across the global organization through regular and constant communication. Manage change over tie to ensure change fully embedded and operating as expected.
Implementing Standard Operations Procedures and work instruction documents.
Lead and assist technical support Engineers to check and ensure resolution of all issues to achieve all objectives. Leads and provide directions to the teams motivate and support staff to meet performance expectations.
IT Projects implementations and Projects Management.
Coordinating with Vendors for projects implementations, Projects documentations and its progress.
Multi-site Datacentre Management and Administration, implementation of servers as per project requirement with Xenserver/VMware/Hyper-V, (heterogeneous platform infrastructure).
Administration of HP Blade enclosures (blade servers) ILOs &VC configuration, SAN switch zonings and HP 3 par Management & Storage configurations. HP Converge Systems, HP Moonshot servers, Dell & IBM servers.
Administration on Win 2012 R2 Domain controllers, AD, Exchange 2016 (CAS & MB), SharePoint 2016, Enterprise vault Administration. NetBackup. SCCM 2016 (SCCM Patch management, OS deployments, Application deployments, Reports.) and SCOM 2016 Administration.
Technical Account Manager - On site and off site Projects Management, on site visits for AMC clients and handling implementation Projects.
Management of Implementation projects on Windows server 2012 R2, Exchange server 2013, SCOM 2012 R2, SCCM 2012 R2, Linux server, Symantec Backup EXEC 2014, VMware, SAN & NAS storage (Fujitsu/HP).
Management of Service calls related to Windows Servers 2008 R2/2012 R2, Tape libraries and storages. Symantec Backup exec. Building Data centre for HP & Fujitsu (Mounting and installations).
Coordination between multiple teams and provide solutions for domain controllers, exchange servers, file servers, print servers, antivirus server, storage and backup systems.
Management of Support team and providing technical support guidance to team.
of LAN, Laptops. Desktops, Printers, Switches, Routers, Email accounts administration, VPN support, Internet security, Wireless network administration, Hardware, Networking, and Administration of windows 2003 server domain, users, and clients.
in SAP Implementation and provided support for SAP Administration and worked as System and Network Engineer on DELL servers and Clients. Working simultaneously on SAP Administration and Network Administration of entire LAN & WAN.
Technical support Desktop level & Win 2003 server.
Hard ware maintenance
(I. T)
(I. T)
courses: Project Management Professional (PMP)® - Project Management Institute Issued
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