Corporate Sales leasing Supervisor
Colorado Car rental Gen trading
مجموع سنوات الخبرة :20 years, 3 أشهر
• Welcome travelers to the airport/city when they exit from the airport or arrive on the lot with a smile and greeting. And arrange ground transportation service such as car rentals, limo services, etc.
• Serve as liaison between the customer, our operation on airport personnel, and drivers
• Work proactively with drivers to ensure proper vehicle supply.
• Direct customers to ground transportation service; provide local directions and maps and provide return directions where applicable.
• Communicate customer service issues to management.
• Knowledgeable of customer service inclusive of hotel reservations, ground transportation, information on local attractions and activities, and other information that provides valuable service to customers.
• Ensure compliance with airport security policies/procedures and company safety practices at all times and report all safety/security concerns immediately.
• Assist passengers requiring special needs.
• Responsible for keeping assigned area clean.
• Day to day seeking prospective corporate client’s automotive leases to corporate
• clients and executives.
• Contact customers, analyses situation, follow up order and report to line Manager
• Maintaining the good relationship with the client and follow up to meet customer's needs
• Business Development
• Responsible for issue and assist the customers in order to solve the problem
• Preparing sales documents such as quotation, proposal, leasing contracts and internal reports.
• Coordinating with other departments to support customers' request
• Find and Get contract from new perspective customers in every month
• Any sales activity for increase sales target with follow up account customer to contact and internal
• process.
Sell automotive leases to various customers, clients and executives.
Assist and support companies and organizations in meeting their transportation
requirements.
Advise customers on financial options available in the market to meet their automotive needs.
Advise customers on taking the best automotive leases.
Provide customers the complete vehicle information with costs, terms and conditions.
Prepare estimates, workout the cost of the automotive business or vehicles including insurance,
damages, replacement, maintenance facilities, and supporting documents
Prepare lease agreements with contract and lease terms, credits and warranties.
Integrate the best practices in preparing lease agreements for customers.
Ensure hundred percent customers satisfaction through honest efforts in automotive leasing business.
Welcome travelers to the airport/city when they exit from the airport or arrive on the lot with a smile
and greeting. And arrange ground transportation service such as car rentals, limo services, etc.
Serve as liaison between the customer, our operation on airport personnel, and drivers
Work proactively with drivers to ensure proper vehicle supply.
Direct customers to ground transportation service; provide local directions and maps and provide return
directions where applicable.
Communicate customer service issues to management.
Knowledgeable of customer service inclusive of hotel reservations, ground transportation, information
on local attractions and activities, and other information that provides valuable service to customers.
Ensure compliance with airport security policies/procedures and company safety practices at all times
and report all safety/security concerns immediately.
• Receive flights from Kuwait Air customs and scanning FedEx shipments according to prescribed procedures.
• Receive trolleys from Kuwait Air customs warehouse and load/unload in a safe and efficient manner including Military, commercial, individual and dangerous goods, in accordance with proper packaging and freight handling techniques.
• Separate packages by service typed and destination in accordance with established procedures. Audits size and weight of packages to ensure conformance with service requested.
• Sort packages into different categories and build console as per Kuwait air customs provided rules and policy in order to clear the shipments.
• Assists in completing all related paperwork and manifests in an accurate and timely manner.
• Collecting commercial documents from shipments and attaching delivery orders in order to process the clearance of commercial shipments from Kuwait air customs.
• Ensure that packages conform to FedEx features of service, that proper labeling is provided, and that all paperwork is complete, neat, and accurate.
FRONT COUNTER Customer Service:
• Receive customers and deliver reliable administrative support and customer service.
• Acknowledge customers needs and provide them with clear, accurate and relevant information.
• Answer customer's questions on FedEx features of service, and keep customers informed about the company and its services as well as keep up to date about Kuwait Air customs policy.
ADMIN SUPPORT:
• Prepare and send out mails including arrangement of courier service and FedEx shipments.
• Update new shipment files into FedEx Worldwide system software
• Call customers and send email to request documents in order to process their shipment releases from Kuwait customs.
• Follow up with customers for their shipments
• Answer calls of customers regarding their inquiries
• Receive and assist customers with their shipments
• Receive incoming mails from customers, and sort, distribute, and scan them.
• Perform other duties as assigned
• Take rotation in duties of other departments as per company policy and needs.
• Manage new store stock packages
• Manage intake and distribution
• Update and maintain merchandise planning & forecasting tools
Check, communicate and monitor daily/weekly sales highlighting risks & opportunities.
• Compile weekly sales figures
• Evaluate bestseller performance and report accordingly.
Sales Team Support:
• Prepare quotes and source specific goods to ensure a smooth running sales process.
• Coordinate with sales employees and create a design as per their required office products.
• Deal with general customer enquires while liaising with customer services and the accounts department.
Marketing support:
• Contribute ideas for improving marketing standards and processes
• Prepare supporting materials (promotional merchandise, delegate lists, name badges, place names, table plans etc.)
• Co-ordinate weekly direct mail initiatives (planning, mail merge and individual letters,
Printing, checking, signing and packaging)
• Research suitable media outlets, editors and presenters as required (e.g. printed and online press, social media, trade press)
• Perform market, competitor and internal research as agreed with the marketing manager
Manage all customer requirements and queries and solve their problems swiftly.
Make sure the customer information records are accurate and complete
Give out the right information on the objectives of the organization when the clients ask about
Verify warranty and service contract coverage by examining records and papers and by explaining
provisions and exclusions.
Develop estimates by costing materials, supplies, and labor, and by calculating customer's payment
including deductibles.
Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs
and services required
Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's
approval of estimates
Enhance organization reputation by accepting ownership for accomplishing new and different requests,
and by exploring opportunities to add value to job accomplishments.
Online Training Business administration certificate curriculum by the United kingdom
1.P.Of Economics 2.P.Of Accounting 3.Commerce 4.Mathematics 5.English 6.Geography 7.Islamic studies
• High Studies Institute, Kuwait, (Recognized by Ministry of Education) Certificate: Commercial Studies (Marketing), 2005
• High Studies Institute, Kuwait, (Recognized by Ministry of Education) Training Diploma: Computer (AIDED DESIGN), 2003-2004
• High Studies Institute, Kuwait, (Recognized by Ministry of Education) Certificate: Computer AutoCAD 2D, 2003
Training Diploma: • Architecture Draughting, Started at London Guildhall University' attended only one semester, Completed Diploma in High Studies Institute, Kuwait, (Recognized by Ministry of Education) 2002-2003
• High Studies Institute, Kuwait, (Recognized by Ministry of Education) Certificate: Introduction to Computer, 2001
• Polyglot Language Institute, Kuwait, Training Course: TOEFEL, 2001
