IT Infra Team Lead
Network international
Total years of experience :16 years, 0 Months
Systems Architecture, Design, and Implementation: system analysis; architecture planning; implementation and integration of new systems with existing infrastructure seamlessly to enhance overall organizational efficiency.
Project Planning and Management: define the scope; manage the timeline; allocate appropriate and necessary resources; assess risks to develop mitigation strategies to minimize project disruptions.
Team Leadership and Mentoring: strong leadership qualities; fostering a positive team culture and encouraging collaboration while implementing mentorship programs and effective communication and team-building activities.
Security and Compliance: develop and implement robust security measures; monitor compliance to stay abreast of industry regulations, relevant standards and laws, with active involvement in PCIDSS, Audit, and ISO certificates. Develop and implement incident response plans to address security breaches promptly.
Cloud and Virtualization: develop and execute a cloud strategy; implement and manage virtualization technologies; cloud service integration.
Digital Workspace and Desktop/Application Virtualization Technologies: design digital workspaces; implement and manage desktop virtualization technologies; application virtualization.
Messaging Solutions: email systems design; implementation, management and enforcement of security measures.
Storage and Backup Systems: design storage solutions; develop and implement backup and recovery strategies; implement policies for effective data lifecycle management, including archiving and purging.
Technical Support and Troubleshooting: Infra team management; diagnose and analyze complex technical problems while implementing effective solutions; provide user training.
• Plan and execute new implementation and migration activities for supported technologies.
• Offer consultancy on system architecture, sustainability, availability, and scalability.
• Collaborate with IT security team on security requirements and investigations.
• Coordinate with vendors for troubleshooting and project requirements.
• Mentor L1/L2/L3 teams on existing and new technologies for support.
• Conduct periodic DR drills for Microsoft Infra managed services.
• Provide day-to-day support and manage infrastructure-related issues.
• Ensure 24/7 on-call support and resolve Tier 3 tickets promptly.
• Manage implementation of complex infrastructures and coordinate multiple projects.
• Participate in Post Implementation Reviews and maintain up-to-date technical knowledge.
• Coordinate organization measurement data and facilitate problem-solving.
• Maintain customer technical documentation and provide leadership to team members.
• Coach team members in customer service principles and assist in problem resolution.
• Analyze working practices to improve productivity and service delivery.
• Provide regular reports to top management and monitor team performance.
• Plan and execute new implementation and migration activities for supported technologies.
• Offer consultancy on system architecture, sustainability, availability, and scalability.
• Collaborate with IT security team on security requirements and investigations.
• Coordinate with vendors for troubleshooting and project requirements.
• Mentor L1/L2/L3 teams on existing and new technologies for support.
• Conduct periodic DR drills for Microsoft Infra managed services.
• Provide day-to-day support and manage infrastructure-related issues.
• Ensure 24/7 on-call support and resolve Tier 3 tickets promptly.
• Manage implementation of complex infrastructures and coordinate multiple projects.
• Participate in Post Implementation Reviews and maintain up-to-date technical knowledge.
• Coordinate organization measurement data and facilitate problem-solving.
• Maintain customer technical documentation and provide leadership to team members.
• Coach team members in customer service principles and assist in problem resolution.
• Analyze working practices to improve productivity and service delivery.
• Provide regular reports to top management and monitor team performance.
• Provide day-to-day support for infrastructure servers and manage related calls.
• Offer 24/7 on-call support and resolve Tier 3 tickets promptly.
• Manage complex infrastructure implementation and coordinate projects.
• Conduct Post Implementation Reviews and maintain deep technical knowledge.
• Coordinate and consolidate organization measurement data.
• Demonstrate problem-solving and multitasking abilities.
• Maintain technical documentation and provide leadership to team members.
• Support Microsoft infrastructure solutions and mentor team members.
• Analyze practices to improve productivity and service delivery.
• Provide regular reports to top management and monitor team performance.
Graduation Project, I explored VLSI Design & Cryptographic Applications using VHDL with Xilinx support, earning an "Excellent" grade