Operations Manager / Reporting
Total des années d'expérience :14 years, 10 Mois
to the Owner directly.
at Steak International Company
Location: Kuwait
Company Industry: F&B
Job Role: Management
Job Role: Maintaining the restaurant’s revenue, profitability and quality goals. To ensure efficient restaurant operation, as well as
maintain high production, productivity, quality, and customer-service standards.
Management the skills and experience in both front and back of the house. To oversee the dining room, check-in with customers
and balance seating capacity, managing back of the house, and hiring qualified Cooks and Wait Staff, set work schedules, oversee
food prep and make sure to comply with health and safety restaurant regulations.
Responsibilities:
* Lead by example and uplift staffs and restaurant environment. Ultimately, to ensure restaurant runs smoothly and
customers have pleasant dining experiences.
* Coordinate daily Front of the House and Back of the House restaurant operations
* Deliver superior service and maximize customer satisfaction
* Respond efficiently and accurately to customer complaints
* Regularly review product quality and research new vendors
* Organize and supervise shifts
* Appraise staff performance and provide feedback to improve productivity
* Estimate future needs for goods, kitchen utensils and cleaning products
* Ensure compliance with sanitation and safety regulations as per country labor law.
* Manage restaurant’s good image and suggest ways to improve it
* Control operational costs and identify measures to cut waste
* Create detailed reports on weekly, monthly and annual revenues and expenses
* Promote the brand in the local community through word-of-mouth and restaurant events
* Recommend ways to reach a broader audience (e.g. discounts and social media ads)
* Train new and current employees on proper customer service practices
* Implement policies and protocols that will maintain future restaurant operations
2/4
(Zaatar w Zeit)
at Universal Food Company
Location: Al Kuwait, Kuwait
Company Industry: Hospitality
Job Role: Management
Job Role: ResponsibleformanagingashiftwithintherestaurantandmanagingstaffsFOHandBOHinallaspectsof
business.
Key Responsibilities:
* Assign and monitor the targets and KPI of the Store Team as individual or as a whole.
* Supervise and coordinate the activities of Waiter and Waitress.
* Act as staff team member when required.
* Monitor and Maintain Service Level Agreement (P&L) provided by the company or higher Management.
* Prepare, review and publish MIS reports as per the Business Unit’s requests.
* Start of Day / Shift Briefing meeting with the Store Team both on FOH and BOH.
* Monitor non-available product list.
* Control the Systems, Communication equipment and Network are up to date.
* Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers.
* Manage all controllable costs to keep operations profitable.
* Ensure standards for quality, customer service and health and safety are met.
at DipnDip
Location: Kuwait
Company Industry: Hospitality
Job Role: Management
Job Role: Responsibilities include ordering kitchen utensils and equipment based on the store needs, managing contracts and payroll
and supervising restaurant staff performance, communicating all aspects with the Line Manager.
Key Responsibilities:
* Planning and Organizing the work on daily and weekly basis mainly on - Delegating, Assigning and Prioritizing the
work of floor plan.
* Determining to have the ability to solve problems quickly by generating and evaluating possible solutions
effectively complying the company standard.
* Promoting team work, coaching and motivating others to work at peak performance to maximize the retention of
staffs.
* Administrating work efficiently by making efficient use of time and as well as delegating work and responsibility
effectively to accomplish the restaurant’s goal.
* Having a strategic knowledge of the business - restaurant standards, procedures, policies, and operations as well as
how to surpass Guest expectations.
* To be able to adapt in multiple tasks in a positive manner, be driven to achieve performance goals with integrity.
at M.H.Alshaya.Co.WLL
Location: Al Kuwait, Kuwait
Company Industry: Retail
Job Role: Management
Job Role: Responsible for managing a shift within the restaurant and assisting the manager and Asst. Manager in all aspects.
Key Responsibilities:
* Assign and monitor the targets and KPIs of the Sales Associates
* Supervise and coordinate the activities of Sales Associates.
* Act as Sales Associate when required
* Monitor and Maintain Service Level Agreement (SLA) provided by Sales Associates
* Prepare, review and publish MIS reports as per the Business Unit’s requests.
* Start of Day / Shift Briefing meeting with the Sales Associates
* Monitor non-available product list
* Ensure that the daily promotion is registered and communicated to the Sales Associates
* Prepare the shift MIS reports
* Control that the Systems, Communication equipment and Network are up and running.
4/4
Education:
courses: customers service (Training)