Technical Support Engineer
MEDUNET
Total des années d'expérience :17 years, 2 Mois
MEDUNET provides specialized and integrated technical services and solutions in several areas
including e-learning, e-health, e-government solutions, infrastructure, internet applications and
specialized technical consultants and other areas of information and communication technology.
Responsibilities:
* Responsible for the Implementation and post Implementation activities of the project.
* Handle the tasks of preparing and executing project plans to meet project resource and time
line (Scope of the Work).
* Responsible for preparing technical presentations on Softwares/Applications used for the
project for reference during client demo.
* Handle the tasks of preparing project summary, implementation process, and managing
internal resources
o On Project:
General Directorate of Medical Services of the Armed Forces (A unit of Ministry of Defense)
Responsibilities:
* Management of production system and implement ways to optimize performance and
provide solution to problems and prepare reports for all problems.
* Effectively manage to administer the following systems and applications: Windows Server
On Project:
General Directorate of Medical Services of the Armed Forces
On Project:
General Directorate of Medical Services of the Armed Forces (A unit of Ministry of Defense)
On Project:
Etihad Jawara
Responsibilities
* Designed and implemented the structure of the Data center with consolidation of services.
* Installed and configured Vmware Esxi 5.5 on Two Host Server.
* Installed and configured Vcenter Server and Virtual Machines.
* Configured Vmware High Availability Cluster Environment between two Esxi Host Servers
* Installed and Configured Windows Server 2012 R2 for Domain controller, Additional DC, DNS
and DHCP servers.
* Creation and assigning of the groups policies using the Active Directory
* Installed and configured Exchange Server 2013 with DAG, Mailbox Users,
* Installed and Configured Vircom Anti- Spam Server.
* Installed and Configured McAfee Anti- Virus Server.
On Project:
Baazem Trading Company
--- Migration of Microsoft Exchange 2007 Server to Microsoft Exchange Online.
Responsibilities
* Created an Account with the Microsoft Office365
* Configured Outlook Anywhere and Autodiscover on premises Exchange 2007
* Configured MX, CNAME, TXT and SRV records in office 365
* Created and executed a Batch file to export the Exchange Mailbox users to Exchange Online.
* Assigned Office 365 licenses to the Mailbox Users.
* Configured Outlook Accounts to all the Mailbox Users.
4
On Project:
Sanabel Al Salam
--- IP Telephony System - Elastix (Open source)
Responsibilities
* Installed and Configured Elastix Server on Openways PBX.
* Configured IVR, Extension, Trunks
* Configured Digium Telephones to interact with the Elastix Server
MaintenanceofsmallLocalAreaNetworkconsistsof16systemsincludingMicrosoftWindows2003
Active Directory, DHCP and DNS Server
* Responsible for Installations and Troubleshooting of operating systems
* Responsible for administrating Domain and joining windows client systems
* Creation of Users, Groups and assigning policies to them
* Updated Service Packs as and when required
* Web hosting - the clients websites, on Godaddy Server
* Providing staff/client support and technical issue resolution via E-Mail, phone and by
visiting to their place.
* Installation and configuration of computer hardware operating systems and applications.
* Configure software to connect to Internet application servers.
* Provide training to End Users in the use of system and applications.
* Identify and correct or advise, on operational issues in client computer systems.
* Troubleshooting & Diagnosing PC hardware problems.
* Managing of LAN, Configuring TCP/IP, Testing and evaluating new technology.
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