Engineer
UNITED MATBOULI GROUP
Total des années d'expérience :13 years, 0 Mois
1. SAMSUNG (UMG - UNITED MATBOULI GROUP) (Current Employer)
Designation: Engineer
Period: May 2013 - Present
Role: Electronic Support Engineer
Location: Saudi Arabia
COMPANY DESCRIPTION
SAMSUNG ELECTRONICS
It's a South Korean multinational electronics company headquartered in Suwon, South Korea. Through innovative, reliable products and services; talented people; a responsible approach to business and global citizenship; and collaboration with our partners and customers, Samsung is taking the world in imaginative new directions.
Some Facts: A World-Class Company
A Corporation of Discovery
Bettering Everyday Experiences
Committed to Social Responsibility
UMG - United Matbouli Group
The exclusive dealers for Samsung home appliances and consumer electronics in Saudi Arabia. We aim to offer the best in customer service and competitive prices, potential will be explored and where I will get ample scope for developments.
Our business philosophy is to contribute to society through quality activities tailoring to customer wants. "Working closely today with our customers, building strong ties to local communities we serve, and responding positively to the future challenges, "are principles we care.
JOB PROFILE:
Handling fault escalation
Updating Home Service Reports
Return Part management
Buffer Stock Clearance
Identify and manage chronic customer service issues.
Latest Model Verification and Updating into the system
Auditing the Work Flow
Back ordered Spare Parts Clearance
Utilize process management software to proactively isolate problems in real-time.
Contact and deploy the Field Technician for any appropriate problems.
Resolve vendor issues including contacting vendor if applicable.
Maintain database to manage Samsung home appliances and hand held products.
TOOLS WORKED
Microsoft Dynamic GP
TSM Report
GSPN for Samsung products
Go-No Go Test
IMEI writing
Firm ware loading
COMPANY MAIL ID: ..sa
CSS CORP
Designation: Engineer
Period: June 2012 to April 2013
Role: Network Engineer
Location: Chennai, INDIA
VISION
Open & transparent with high standards of professional & personal integrity Focused on delivering enhanced value for our customers & shareholders Innovative & passionate about what we do.
Having respect & creating opportunities for our multicultural workforce, And, being socially responsible, responsive & active in our communities
JOB DESCRIPTION
Knowledge Process Outsourcing
Handling the Customer Calls
Maintain the Customer's Account with that Process
Understanding the Values of Customer
Have to Clear the Customer issues either with the call or through Online
We want to be the 'partner of choice' in providing high-tech solutions spanning the application and product lifecycle that will enhances the customers' experience.
Networking
100% Customer Satisfaction
TOOLS WORKED WITH
CSS Online Tool
Microsoft Access, Excel, & Word
Windows Xp & 7
Rhapsody
CSS Account Management
3. SMART CONSULTANCY
COMPANY DESCRIPTION
SMART CONSULTANCY
SMART CONSULTANCY is a Chennai & Mumbai based professional manpower Consultancy. Our Consultancy has been involved in recruitment and executive search solutions for corporates For over 20 Years in the Middle east & the Asian Sub-continents. It has a reputation for quality talented through successful assignments and has achieved the status of "Preferred Consultants” with many clients, and also gained a tremendous confidence from the candidates.
Designation: Hardware & Network Engineer
Period: May 2011 to June 2012
Role: Network Engineer
Location: Chennai, INDIA
JOB PROFILE:
Maintaining Database
Customer Relation
Hardware and Networking
TOOLS WORKED WITH
Microsoft Office
Windows
Linux
Microsoft Access, Excel, & Word
Attended National & International Conference “Emerging trends in wavelet application in Medical image processing”, “Mathematical modeling in biology & medicine” Seminars and guest lectures on “Image compression”, “Cryptography & network security”, “Assist device technologies”, “Modern approach in medical imaging”, “Robotics in biomedical engineering” Presented a paper about Nanotechnology in Avinashalingam University.