Data Analytics Quality Control
Wells Fargo
Total years of experience :1 years, 9 Months
• Led remediation efforts for reviewing cases and Recommending Quality and remediation Strategies to senior leadership.
• Led, Audited and Processed Enterprise Remediations Portfolio's worth $1.2BN in 6 months.
• Facilitate and train the Pi lot batch while transitioning this Process.
• Collaborated directly with multiple Line of Business\[LOB\] Leaders to identify trends and issues within automation systems and actively contributed to derive resolution using JIRA tickets for all the assigned tasks.
• Facilitated, Moni tored and led training sessi ons for Over 100+ FTE's in my Capacity as Subject Matter Expert \[SME\] which ensured all Team members were productive and Remediated Cases with 100% accuracy during OJT and BAU.
• Part of the Remediation's Audit Team, Responsible for Auditing all Remediations Processed by the Team as per established Business procedures.
• Conduct Root Cause Analysis to identify underlying issues contributing towards the cause for the remediation case and work on controls to minimize impact and avoid recurrences.
• Created and maintained monthly reports for Team's Quality Audit.
• Led Peer review session for peers to identify, reevaluate and update Remediations.
• Facilitated regular Case study sessions pertaining to updates in Core knowledge of the process.
• Presentation of the Validation and Data metrics of the Quality of team members on a monthly basis.
• Actively participated in Lean projects and Process i mprovement efforts providing SME \[Subject matter Expertise\] to enhance Remediation Effectiveness and Overall Operational efficiency.